FAQ / Support

Our warranty "La Totale"

What must I do to obtain the travel credit in case the price drops?

There is nothing easier. You just have a small form to fill and to submit on our website. Everything is automatic. You will receive an email with your travel credits over the following days. Here is an example of the procedure :

  1. Search our booking system for the same package (same hotel, same departure date, same tour operator, same room type etc ...) that you have already pre-booked.



  2. Click to verify access to Step 3 - Verification. Click validator stamp



  3. Once the validator stamp displayed, make a screenshot of the details of the package and another captured for the price (using the button 'Print. screen' or 'PrtScr' on your keyboard)



  4. Create a new email using your email program (Outlook, Thunderbird, or other) and paste your screenshot in the body of the email.
  5. Send this email to: latotale@voyagesarabais.com indicationf your original booking number as the subject (depending on tour operator).
  6. Complete the claim form and send it to us.



  7. delay in processing your application may be several days.
  8. You will receive your travel voucher under the terms of our guarantee by email following the processing of your application if all the elements necessary for its treatment are inclosed.
  9. Note that this is the only way to proceed. No other request of any other way will be accepted.

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Contact us

Si vous avez besoin d'une assistance d'urgence, veuillez utiliser l'onglet « chat » situé tout à droite de votre écran ou nous téléphoner au 1-844-PAS-CHER.

Messages received through this form will be answered within 24 to 72 hours.


Our Contact Informations

Trois-Rivières

699, Boul Thibeau
Suite 100
Trois-Rivières, Québec, Canada
G8T 7A2

Brossard

9840, Boul Leduc
Suite 10
Brossard, Québec, Canada
J4Y 0B4

Saint-Jean-sur-Richelieu

224, Rue Jean Talon
Saint-Jean-sur-Richelieu, Québec, Canada
J2W 1J2​

Phone number : 1-844-PAS-CHER (free)
Phone number : (819) 693-8937
Fax number : (819) 693-6287

Business Hours

In agency : appointments

Eastern Standard Time


Trois-Rivières
Monday, Tuesday, Wednesday
8:30am to 5pm
Thursday, Friday
8:30am to 9pm
Saturday
9am to 5pm
Sunday 10am to 4pm

Brossard
Monday, Tuesday, Wednesday
10AM to 6PM
Thursday, Friday
10AM to 9PM
Saturday
9am to 5pm
Sunday 10am to 4pm

St-Jean-sur-Richelieu
Monday, Tuesday, Wednesday
9:00 a.m. to 5:30 p.m.
Thursday, Friday
09h00 à 20h00
Saturday
09h30 à 15h00
Sunday Closed

By phone – 1-844-PAS-CHER

Eastern Standard Time

Monday, Tuesday, Wednesday
8:30AM-8PM
Thursday, Friday
8:30am to 9pm
Saturday
9am to 5pm
Sunday 10am to 4pm

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Élyse, Travel Agent at CheaperVacations.com

Élyse

Travel Agent, CCV201012306565

Call on our travel professionals!

Diplômé des meilleures écoles de tourisme du Québec, chacun de nos conseillers détient sa certification d’agent de voyage. En plus de recevoir régulièrement des formations leur permettant de vous offrir un service encore plus rapide et professionnel, chacun d’eux bénéficie annuellement de voyages de perfectionnement, leur permettant de parfaire et d'approfondir leurs connaissances des destinations qu’ils vous conseillent.

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