Royalton Cayo Santa Maria

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Royalton Cayo Santa Maria at Cayo Santa Maria, Cuba – Travel package ratings

City of: Iberostar Ensenachos, Cayo Santa Maria, Cuba


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Last comments for Royalton Cayo Santa Maria hotel

simetmeld simetmeld Written on June 12th 2014 This review has been automatically translated
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Average score (4.2/5):

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Comments from simetmeld

This comment is not verified


Positive :

Relaxing stay at Royalton! What we liked: the beautiful beach, 5 star service, beauty and cleanliness of the rooms, no vendors harassing, tranquility of the site, ideal for the energetic! We were treated to pampering by the whole team, it was different from other hotels with this service so attentive and friendly, we really felt that our well-being was their priority. Our Major man Orestes and Janet were always available and helpful and made sure every day that we lacked nothing. The young director (Polish) was really friendly and approachable and we often wondered if everything was according to our expectations and whether there would be room for improvement. Yulian, a friendly server and smiling at the beach brought us drink running even if we had not ordered wow what an exceptional service! We liked the service provided by the employee who found us seats at the beach, cleaned the chair and put our towels! Yulier prepared us good cappuccino in the lobby in the morning and evening of good drinks, always with a big smile and kindness even when their working days are endless! We really enjoyed our week off and we will probably be back one day!

Negative :

Here are some points that we believe would improve: have shade at the pool, average food, diverse menus and à la carte breakfast: pastries are very hard and there is no variety, also lacks variety for deserts (always the same 2) damage there is sometimes waiting for a place for lunch and dinner, the wine is bad, have washcloths in the room, have a toilet at the beach, repair the sidewalk to the beach because the stones are moved and is very easy to sprain an ankle, very stained sheets and blanket.
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  • 10

      Activities
  • 10

      Aspect
  • 10

      Bars
  • 10

      Beaches
  • 06

      Buffets
  • 10

      Cleanliness
  • 00

      Excursions
  • 10

      Pools
  • 06

      Restaurants
  • 10

      Room
  • 10

      Staff

simetmeld simetmeld Written on June 12th 2014 This review has been automatically translated
See the review in its original language

Average score (4.6/5):

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5

Comments from simetmeld

This comment is not verified


Positive :

Relaxing stay at Royalton! What we liked: the beautiful beach, 5 star service, beauty and cleanliness of the rooms, no vendors harassing, tranquility of the site, ideal for the energetic! We were treated to pampering by the whole team, it was different from other hotels with this service so attentive and friendly, we really felt that our well-being was their priority. Our Major man Orestes and Janet were always available and helpful and made sure every day that we lacked nothing. The young director (Polish) was really friendly and approachable and we often wondered if everything was according to our expectations and whether there would be room for improvement. Yulian, a friendly server and smiling at the beach brought us drink running even if we had not ordered wow what an exceptional service! We liked the service provided by the employee who found us seats at the beach, cleaned the chair and put our towels! Yulier prepared us good cappuccino in the lobby in the morning and evening of good drinks, always with a big smile and kindness even when their working days are endless! We really enjoyed our week off and we will probably be back one day!

Negative :

Here are some points that we believe would improve: have shade at the pool, average food, diverse menus and à la carte breakfast: pastries are very hard and there is no variety, also lacks variety for deserts (always the same 2) damage there is sometimes waiting for a place for lunch and dinner, the wine is bad, have washcloths in the room, have a toilet at the beach, repair the sidewalk to the beach because the stones are moved and is very easy to sprain an ankle, very stained sheets and blanket.
(more text)
  • 10

      Activities
  • 10

      Aspect
  • 10

      Bars
  • 10

      Beaches
  • 06

      Buffets
  • 10

      Cleanliness
  • 10

      Pools
  • 06

      Restaurants
  • 10

      Room
  • 10

      Staff

fanny378 fanny378 Written on January 31st 2014 This review has been automatically translated
See the review in its original language

Average score (4.5/5):

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Comments from fanny378

This comment is verified

No written comment.

  • 06

      Activities
  • 10

      Aspect
  • 08

      Bars
  • 10

      Beaches
  • 10

      Cleanliness
  • 06

      Excursions
  • 10

      Pools
  • 10

      Restaurants
  • 10

      Room
  • 10

      Staff

elizabethager72 elizabethager72 Written on December 17th 2013 This review has been automatically translated
See the review in its original language

Average score (4.7/5):

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Comments from elizabethager72

This comment is verified

No written comment.

  • 08

      Activities
  • 10

      Aspect
  • 10

      Bars
  • 10

      Beaches
  • 10

      Cleanliness
  • 08

      Excursions
  • 10

      Pools
  • 08

      Restaurants
  • 10

      Room
  • 10

      Staff

judy judy : Written on December 16th 2013 This review has been automatically translated
See the review in its original language

Average score (4.4/5):

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Comments from judy

This comment is not verified
Nice place to rest. Small site with beautiful vegetation. beautiful beach

Positive :

Beautiful beach with lots of palapas. Beautiful site. Cleanliness - pool - with personalized butler service. Friendly staff.

Negative :

Buffet morning Midi & redundant. Lack of choice. Uncomfortable mattress and bedding worthy of a 2 star (terrible) hotel
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  • 10

      Aspect
  • 06

      Bars
  • 10

      Beaches
  • 10

      Cleanliness
  • 10

      Pools
  • 06

      Restaurants
  • 08

      Room
  • 10

      Staff

Djae Djae Written on December 14th 2013 This review has been automatically translated
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Average score (4.8/5):

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Comments from Djae

This comment is verified
Our stay was from December 6 to December 13, 2013. The welcome was fantastic. A majordone available to us to meet our every desire from the beginning until our departure. The beach is beautiful. 3 restaurants all equally delicious than others. A wide variety of meals, always beautifully presented. The staff are profesional and smiling. Musicians and singers are qualities we experience a lot of emotions. And finally the Royaltin is a small paradise :-)
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  • 10

      Activities
  • 10

      Aspect
  • 10

      Bars
  • 10

      Beaches
  • 10

      Buffets
  • 08

      Cleanliness
  • 10

      Excursions
  • 10

      Pools
  • 10

      Restaurants
  • 08

      Room
  • 10

      Staff

roal11 roal11 Written on December 9th 2013 This review has been automatically translated
See the review in its original language

Average score (4/5):

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Comments from roal11

This comment is verified
Very nice hotel. Beautiful beach. Royal service. Good food.

Positive :

Major men very helpful and always smiling.

Negative :

Common rooms and beds not very comfortable.
(more text)
  • 10

      Aspect
  • 00

      Bars
  • 10

      Beaches
  • 10

      Cleanliness
  • 10

      Pools
  • 08

      Restaurants
  • 06

      Room
  • 10

      Staff

natrichard70 natrichard70 Written on December 8th 2013 This review has been automatically translated
See the review in its original language

Average score (4.8/5):

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Comments from natrichard70

This comment is verified
We did a great trip to Royalton Cayo Santa Maria. Everything was perfect. Having traveled a dozen times in Cuba, I can assure you that the Royalton is the only true 5 star Cuba.

Positive :

The hotel is beautiful, superbly maintained. The landscaping is outstanding. The restaurants are great, the menus are varied and the service is impeccable. The sea is beautiful (no jelly fish for our week ...) Our room was well located (they are all well located .... I think) and always very clean. Thank you to the amazing staff, butler and maid, they work very hard. This is a very quiet resort, is for couples who want to relax in a dream decor. Really not for people looking to party. For us it was perfect.

Negative :

No really I do not see yet.
(more text)
  • 06

      Activities
  • 10

      Aspect
  • 10

      Bars
  • 10

      Beaches
  • 10

      Cleanliness
  • 10

      Excursions
  • 10

      Pools
  • 10

      Restaurants
  • 10

      Room
  • 10

      Staff

lgermain1 lgermain1 Written on November 29th 2013 This review has been automatically translated
See the review in its original language

Average score (4.9/5):

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5

Comments from lgermain1

This comment is verified
probably one of the best hotels in Cuba at least in the top 5, dedication of staff wanting met our every need, cleanliness, food excellent range of + or - 10 km, small site so intimate, clients over 18 years

Positive :

a la carte restaurant for breakfast, lunch, dinner, this is very good to avoid weight gain is not going to buffet refills and refills has 3-4 times .... evening many lobster

Negative :

should have the greatest variety on the menu a la carte, sometimes lacks some examples produced if there has been no arrival of squid during the week so you not get the staff seemed desolate and tired of this situation
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  • 10

      Aspect
  • 10

      Bars
  • 10

      Beaches
  • 10

      Cleanliness
  • 10

      Pools
  • 08

      Restaurants
  • 10

      Room
  • 10

      Staff

yvescloutier yvescloutier Written on November 16th 2013 This review has been automatically translated
See the review in its original language

Average score (4.8/5):

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Comments from yvescloutier

This comment is verified

Positive :

Enchanting for adults only ideal for rest, peace and relaxation, particularly at the beach. Very nice rooms, modern and clean. Bathrobes and slippers are appreciated. The decor of the restaurants and bars is neat, especially the Senses and the lobby bar. The food is good, lobsters available almost every night for lovers. The beach is beautiful and well maintained, perfect for long walks. Excellent maid service, staff from the beach, restaurants and bars. Even interventions in case of problems with the room is fast and efficient (safes, faulty switch and air conditioning).

Negative :

The role of caretakers is limited to a 5 star, they seem not allowed to process requests like to get a bottle of champagne or rum for the room. Some will find the repetitive and somewhat varied menus. The service can slow the afternoon when the traffic is important. Replacement of beach towels was limited by the chronic lack of towels propres.Le service maids evening was not on duty during our stay. No opportunities for snorkeling directly from the beach near the hotel. Beware showers that tend to overflow in some rooms.
(more text)
  • 08

      Activities
  • 10

      Aspect
  • 10

      Bars
  • 08

      Beaches
  • 10

      Cleanliness
  • 10

      Pools
  • 10

      Restaurants
  • 10

      Room
  • 10

      Staff

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Photos from Royalton Cayo Santa Maria, Cayo Santa Maria

Photos from Royalton Cayo Santa Maria, Cayo Santa Maria

Royalton Cayo Santa Maria, Cuba
By rabais, the June 28th 2014 (see the Photo Album)

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