Acapulco Ritz Hotel at Acapulco, Mexico – Vacation ratings

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Hotel Acapulco Ritz Hotel, Reviews, Photos/Videos

    sweet_01_candy1 sweet_01_candy1 Written on March 28th 2013 This review has been automatically translated
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    Average score (3.6/5):

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    Comments from sweet_01_candy1

    *** IMPORTANT NOTICE ABOUT TO ACAPULCO HOTEL RITZ *** I am a good customer of this hotel for over 4 years and I think it important to share my experience so that others can avoid experiencing the same kind of treatment . If you do decide to make your stay at the Ritz Acapulco, BE VERY CAREFUL! The food is good, the staff of the restaurant, bar and cleaning are very friendly and welcoming and the hotel is very well located, however ADMINISTRATIVE INCOMPETENCE is obvious. My friend who frequents this hotel every year for over 16 years, went to a hair DIE this year as he was lying in the pool when cement block is detached from the top of the building and landed at 30 inches away. However the hotel does ANY compensated and he did not even have the right to SIMPLE APOLOGY from the administration. In addition he was INJURED by shrapnel from said piece of cement. CAUTION Make it to the manager, Mr. GENARO PADILLA! Even the hotel staff can not stand it and people complain to no avail as the general manager of the hotel Mr. ANGEL DIA crazy madly welfare clients RITZ and these employees. In addition, in one month he managed to lose 6 regular customers Canadians (which some staying at the Ritz Acapulco for over 10 years). ABUSE OF POWER, SUPERIORITY COMPLEX and FAILURE is their code of honor! They are not able to do their job, but you look carefully you blame for the slightest thing, and even that does not make sense. And, including the elderly and people who do not bother to do anything wrong. If you eat or drink often they do not like you, because it does not pay for the hotel and they will find the way to be enough UNPLEASANT with you so that you do not want to return. Also if you enjoy a bit with the bartenders or servers, BEWARE because they will be fired. Do not make ANY valuables, clothing which you hold and NEVER allow money in your hotel room (and even if you use a safe deposit box). I myself did steal clothes and several thousand dollars in my room. After warning the administration of the hotel, they checked it out and it was discovered that someone had entered the room with another magnetic card than mine or that of the maid (which means that is entered, the left is the hotel staff). Well, they have done nothing and have NEVER found guilty then result: I was robbed a second time in my room. Of course, the administration of the hotel DOES NOT RESPONSIBLE even after the first time when I took pains to warn and that happened a second time. Yet they pay more than necessary security guards ONLY to monitor what you do, but ESPECIALLY NOT for YOUR SAFETY! If something is BROKEN in your room, you can always expect them to come fix it, but you must warn them REPEATEDLY. As if you need a hair dryer or a doctor, it is likely that they will return to your hotel room and you have to call them ten times more WAIT at least 2 hours. In addition, it is highly likely that you DISCRIMINATORY especially when it decides to go after you with NO GOOD REASON. They allow many things to many people, but others do not. They leave CHILDREN jump repeatedly off people trying to relax in the pool and all water with water guns while there is a section for children in the pool. WARNING: If you dance with a SAME SEX PARTNER at 11 pm AT THE BAR of the hotel when they dance evenings, it is likely that they will leave the hotel on the pretext that there are children and it is a HOMOSEXUAL BEHAVIOR. Anyway, the quality of HOTEL RITZ TO ACAPULCO decrease from year to year and is partly responsible for the FALL OF TOURISM in the beautiful city of Acapulco. It's really sad because I love Acapulco and I loved staying at the Ritz. Long live the day they open their eyes and the manager congédieront GENARO PADILLA DIA and ANGEL! This, Bon Voyage! ...
    (more text)
    • 08

        Aspect
    • 08

        Bars
    • 08

        Beaches
    • 08

        Buffets
    • 08

        Cleanliness
    • 02

        Pools
    • 08

        Restaurants

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