Gran Bahia Principe Tulum at Mayan Riviera, Mexico – Vacation ratings

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Last comments about Gran Bahia Principe Tulum in Mayan Riviera

nawelvoyage nawelvoyage Written on September 20th 2016

Average score (1.9/5):

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Comments from nawelvoyage

This comment is not verified
Please to better manage the expectations of your customers you should target the 5 stars you see on your website do not guarantee a 5 star service as the hotel and we were not even worth 3 stars

Positive :

Access another Bahia Principe helped a bit that has seen Bahia Principe Coba the service / food was incomparable with Bahia Principe Tulum

Negative :

The hotel was very disappointing and my travel agent should have let me know because - very dirty room - The pool water was contaminated and was known then we bathe in it - Bedbugs and ticks (being allergic to their bites I can guarantee you that my trip was pretty spoiled because of your lack of information) - Works in various parts of the hotel - Poor insulation: noise from neighbors and construction - bad services (employees are unprofessional and very rude with no sense of customer service) - the sea was full of rocks I really did not enjoy my experience and I intend to contact you shortly to complain about it because I think it is your duty to notify customers of the weak points of the hotel such as construction and bedbugs Also after complaining to the hotel reception we were referred you because on site they could do nothing for us ....
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  • 02

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  • 10

      Excursions
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      Pools
  • 08

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      Room
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      Staff

guydore2 guydore2 Written on October 13th 2015

Average score (4.5/5):

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Comments from guydore2

This comment is not verified

No written comment.

  • 08

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  • 10

      Aspect
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  • 08

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  • 10

      Cleanliness
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      Pools
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      Room
  • 08

      Staff

duvet duvet Written on April 20th 2015

Average score (4/5):

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Comments from duvet

This comment is not verified
I got an upgrade to the Diamond Club Gran Bahia Principe Tulum and I thought that having a swimming pool only to customers of the Diamond Club would be good. The hotel is very good, very good food but to go to several restaurants, take several shuttles. The Akumal has become the best of the three and it is forbidden to access for customers of other hotels. Ill be clearly explain that the Diamond Club Tulum has now become the Eldorador Club Jet Tour France (and / or Thomas Cook) who has captured the pool, music and animation without caring the least of other nationalities who have paid their stay to go to Mexico and not to listen to the often very strong French rap. Hotel officials were warned, and are aware of the problem but hard to tell if they will do something or not because the majority of people say they are just there for a few days and they do not want to complain even if they do not like.

Negative :

What ruined my vacation is the presence of a hundred French Jet Tours, which has promised an all in French service. It is well known that the French are incapable mostly say a word of English or Spanish and they do not like at all the presence of Americans. They do not also have to embarrassed to say. So they have three facilitators from Europe, are paid by Jet Tours and tell the French that it is their pool, their entertainment, their quiz in French. Even pure wool Québécois have never managed to get an animation or a pool in their language. I imagine in a few years what look like hotels where different nationalities buying a pool and require service in their language.
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  • 08

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      Staff

maxtheberge maxtheberge Written on January 5th 2015

Average score (4.5/5):

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Comments from maxtheberge

This comment is not verified
The first word that came to mind when arriving at the main reception of Tulum: wow. VERY nice site. By Tale attention, you will need to do more or less 2 hours drive to get from the hotel to the airport (transport is obviously included). The road is long but well worth the effort. Tip: if you can speak some Spanish to drop the taxi and wait rather small local buses, you'll pay a fraction of the price to go to the many attractionsqui are generally less than 15 minutes from the hotel ...

Positive :

The staff is really friendly as long as you give them a tip of strand. The site is very clean and well maintained. Buffet food is good but becomes redundant, however in the long run.

Negative :

The beach is not great for swimming; there are huge covered sandbanks canvas hundreds of feet long. I do not know if they are using it to protect people from waves or what but it spoils the landscape and it greatly reduces the places where you can swim.
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  • 08

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      Staff

ganec5104 ganec5104 Written on July 8th 2014

Average score (4.7/5):

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Comments from ganec5104

This comment is not verified

No written comment.

  • 06

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  • 10

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yveslalande yveslalande Written on March 5th 2014

Average score (4.5/5):

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Comments from yveslalande

This comment is not verified

No written comment.

  • 10

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  • 08

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  • 10

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      Staff

isarobi2001 isarobi2001 Written on February 8th 2014

Average score (3.9/5):

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Comments from isarobi2001

This comment is not verified
Very enjoyable stay, we loved the resort, a little disappointed with the beach but if you walk to the end of the Tulum beach is beautiful

Positive :

Delicious food at the buffet, excellent service, beautiful site

Negative :

The beach (and very short stop) away from the airport (1h30 to 2h bus)
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Fleurs37 Fleurs37 Written on January 29th 2014

Average score (4.6/5):

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Comments from Fleurs37

This comment is verified
Very nice hotel, good service, good food

Positive :

Very nice hotel, good service, good food

Negative :

Presence of rock several places in the sea near the beach too cold pool
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  • 10

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delsol_26 delsol_26 Written on January 28th 2014

Average score (4.5/5):

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Comments from delsol_26

This comment is verified
Many choices at the buffet and great service

Positive :

much variety at all aspects of the hotel

Negative :

lack of chairs on the beach directly
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flik flik Written on January 20th 2014

Average score (4.7/5):

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Comments from flik

This comment is verified
This is an exceptional hotel complex. The customer experience is perfect from one end to the other. Employees are committed to the satisfaction of their customers and the right inventory. We would return to this resort again!

Positive :

Food very good Customer Service Cleanliness and condition of the rooms and the complex in general It feels pampered

Negative :

Beach leaves a bit to be desired (lots of rocks and coral in the water, large sandbags to prevent erosion of the beach unpleasant sight and swimming) Distance between the airport and the hotel, although once visited the site, it is quickly forgotten.
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  • 10

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      Cleanliness
  • 10

      Excursions
  • 10

      Pools
  • 10

      Restaurants
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      Room
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      Staff

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