Photo of Sandos Caracol Eco Resort, Mayan Riviera, Mexico

Sandos Caracol Eco Resort

All countries » Mexico » Mayan Riviera » Sandos Caracol Eco Resort * * * * * 30 review(s)

At Mayan Riviera, Sandos Caracol Eco Resort Ratings and trip experiences in Mexico

City of: RIU Palace Mexico (Renovated)


LOCATION

Beachfront • 45 Minutes from Cancun International Airport • 15 Minutes to Playa del Carmen

FACILITIES

730 Rooms • 3 Pools (including kids' pool with water park) • Baby Club (2-3 yrs) • Kids Club (4-12 yrs) • Internet services ($) • 2 Tennis courts • Golf (nearby $) • Fitness facilities • Jacuzzi • Spa ($) • Sauna/steam room • Beauty salon ($)

DINING / ENTERTAINMENT

3 Buffet and 5 À la carte restaurants (reservation required, dress code in effect, restrictions may apply) • 10 Bars (including swim-up bar) • Snack bar • Disco (drinks included)

ACCOMMODATION

Air conditioned Hotel Room with 1 king bed or 2 double beds • Ceiling fan • Satellite TV • Mini-bar • Hairdryer • In-room safe • Balcony or terrace (Max. occupants 4 persons, 3 adults) • Deluxe Room offers same amenities as above with 1 king bed and double sofa bed • Jacuzzi tub • Junior Suite offers same amenities as above and more spacious (Max. occupants 5 persons, 3 adults) • Royal Elite Oceanfront Section also available

Information may change without notice. Some errors may have happened. Pictures and description for information purposes only.

Reviews for Sandos Caracol Eco Resort

cindymorin21 cindymorin21 Written on April 11th 2014 This review has been automatically translated
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Average score (4.3/5):

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Comments from cindymorin21

This comment is not verified

No written comment.

  • 10

      Activities
  • 10

      Aspect
  • 10

      Bars
  • 10

      Beaches
  • 08

      Buffets
  • 10

      Cleanliness
  • 00

      Excursions
  • 10

      Pools
  • 08

      Restaurants
  • 08

      Room
  • 10

      Staff

f_vachon f_vachon Written on April 7th 2014 This review has been automatically translated
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Average score (3.8/5):

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Comments from f_vachon

This comment is verified
Good atmosphere. Good value for money.

Positive :

Adequate food and good overall quality, courteous and helpful. Many activities but still quiet, very good site for young children site. Relatively well protected natural (ecological site) proprté very satisfactory. Good value for money.

Negative :

Beach a little limited and the presence of rocks (coral)
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  • 06

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      Aspect
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      Beaches
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  • 10

      Cleanliness
  • 08

      Excursions
  • 08

      Pools
  • 08

      Restaurants
  • 08

      Room
  • 10

      Staff

tozen96 tozen96 Written on January 16th 2014 This review has been automatically translated
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Average score (2.8/5):

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Comments from tozen96

This comment is verified
Great atmosphere in the evening with two beach bars

Positive :

Excellent food

Negative :

Beach very ugly ... almost impossible to swim, the worst I've seen in my life. There are bed bugs, which is unacceptable
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  • 04

      Activities
  • 06

      Aspect
  • 10

      Bars
  • 02

      Beaches
  • 08

      Buffets
  • 02

      Cleanliness
  • 08

      Pools
  • 06

      Restaurants
  • 02

      Room
  • 08

      Staff

lygoupil lygoupil Written on January 2nd 2014 This review has been automatically translated
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Average score (4.1/5):

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Comments from lygoupil

This comment is verified

No written comment.

  • 10

      Aspect
  • 08

      Bars
  • 04

      Beaches
  • 08

      Buffets
  • 10

      Cleanliness
  • 10

      Pools
  • 06

      Restaurants
  • 08

      Room
  • 10

      Staff

elisabeth_kaine elisabeth_kaine Written on December 22nd 2013 This review has been automatically translated
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Average score (4.1/5):

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Comments from elisabeth_kaine

This comment is verified
very nice place, the site is great but it is easy to isolate and you never feel that there is too crowded. The food is varied and of good quality. Huge selection of salads and vegetables. Very helpful staff, no waiting for fast service, many serving staff. Vegetation, centos, mangroves, make it a unique site.

Negative :

the beach is narrow with lots of corals. It is possible to find an entrance to the water on sand Elite side. The sea is beautiful with beautiful waves.
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  • 08

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  • 08

      Bars
  • 06

      Beaches
  • 08

      Buffets
  • 10

      Cleanliness
  • 10

      Pools
  • 08

      Restaurants
  • 08

      Room
  • 08

      Staff

stephane_samson stephane_samson Written on December 16th 2013 This review has been automatically translated
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Average score (3.3/5):

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Comments from stephane_samson

This comment is verified
Very good service and very clean hotel

Positive :

Food very good and varied. Very good service and personal bcp on the site. Our child has made a small wound by dragging and immediately someone from the hotel was neat with his kit first aid. Waterpark really good for young children (2-8). Kids really great club when it rains ;-).

Negative :

Our room was not ready on our arrival and entry in the mere need beach shoes.
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  • 06

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  • 08

      Pools
  • 08

      Restaurants
  • 08

      Room
  • 08

      Staff

celine57 celine57 Written on November 24th 2013 This review has been automatically translated
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Average score (4.7/5):

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Comments from celine57

This comment is verified
We enjoyed our trip. Everything in general was wonderful.

Positive :

We liked the free internet access, the animals, the staff was nice, very trusted. To conclude everything was okay.

Negative :

No negative comments.
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  • 10

      Activities
  • 10

      Aspect
  • 10

      Bars
  • 08

      Beaches
  • 08

      Buffets
  • 10

      Cleanliness
  • 08

      Excursions
  • 10

      Pools
  • 10

      Room
  • 10

      Staff

dakyjo dakyjo Written on November 17th 2013 This review has been automatically translated
See the review in its original language

Average score (4.4/5):

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Comments from dakyjo

This comment is verified
Very nice place for those who love nature and animaux.Pour those who have children with ideal water feature and indoor play.

Positive :

Friendly staff, cleanliness of the site, many animals, trusted, good food and good drink.

Negative :

rocky beach
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  • 10

      Activities
  • 10

      Aspect
  • 08

      Bars
  • 06

      Beaches
  • 08

      Buffets
  • 10

      Cleanliness
  • 08

      Pools
  • 10

      Restaurants
  • 08

      Room
  • 10

      Staff

zayaso zayaso Written on July 21st 2013 This review has been automatically translated
See the review in its original language

Average score (2.3/5):

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Comments from zayaso

This comment is verified
Do not go there especially if you like the sea It is rugged, small, full of algae and sandbags encumber in several places. Really damage because we will not in the south only to swim in the pool! A lot of mosquitoes (and I am a regular travel bag-to-back). this prevented us from enjoying evenings and parts of the hotel. No mini-fridge does not work (we tried 3 different) This does not look so bad but when it is very hot, it's refreshing to have cold water. Cockroaches in the rooms, my husband even pounded on a giant cockroach, rising one morning. The hotel staff did not seem to find it serious ... The loud music is omnipresent in the pool, we did not intend to speak In addition the pool is clearly too small for the number of people staying at the hotel ... The rooms are shabby. This is more a 3 star than a 4 star, several hotels offer much better conditions for the same price, I would not recommend to top $ 800 (and again ...). In fact, I do not recommend it at all!

Positive :

The kids club is very well organized and the activities proposed very diverse. The children's pool really liked our girls. The staff is friendly and nice.

Negative :

Sea awful, ubiquitous mosquitoes, cockroaches, food poisoning, tepid drinks in the fridge rooms, no air conditioning functional on the site except in the rooms.
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  • 04

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      Pools
  • 08

      Restaurants
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      Room
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      Staff

megy111 megy111 Written on July 3rd 2013 This review has been automatically translated
See the review in its original language

Average score (4.3/5):

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Comments from megy111

This comment is verified
Site very large and VERY clean. Lush vegetation, you feel like you walk in the jungle. This is beautiful. Very clean and large, whatever outdated furniture. The site is great, but our room was at the back of the resort and even with children and a temperature of 40 degrees, we never found it difficult.

Positive :

À la carte restaurants of high quality. The Los Magnolias is worthy of 5 stars in Montreal. The staff is very attentive and everyone is very nice. You do not have to constantly have a tip for good service. The water park is ideal for children under 8 years. Mine (6 and 9) went there once and chose the beach afterwards.

Negative :

Beautiful beach, but it's true that there are many rocks in the sea are only 2 pools and they are small enough. When the hotel is full, you walk on the feet.
(more text)
  • 10

      Activities
  • 10

      Aspect
  • 08

      Bars
  • 06

      Beaches
  • 06

      Buffets
  • 10

      Cleanliness
  • 10

      Excursions
  • 06

      Pools
  • 10

      Restaurants
  • 08

      Room
  • 10

      Staff

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