, Mexico | Ratings and advices on Mexico by r_kelly.

Add a new review

27618 r_kelly Written on December 12th 2015 This review has been automatically translated
See the review in its original language

Average score (1/5):


Comments from r_kelly :

This comment is not verified

Positive :

The main lodge is beautiful

Negative :

We booker with Sunwing a superior room in the fun section, we were impressed by the pictures we saw of the hotel on the Sunwing site. Went there we were put into the club casa (fun section) at the entrance of the hotel 10 minutes walk from the beach, the restaurant, the other pavilions and all services. Until there y'avait no problem we could have lived with ca. The disaster is when we set up in our rooms: bugs in the bed and on the walls, mold on the ears, filthy toilet and shower doors that do not close over a very bad smell mixed with a lot of 'moisture. It's a very old building, our dream to spend a week in the beautiful rooms we saw in the pictures had disappeared. Made in this old hotel is a 2 * max built in a beautiful 4 * hotel which we really air access. We are told that we have no right to go to all the resaurants, we can not go in the pool on the roof, we have no access at all bars. It was a laps in the hotel and really we were involved, we did not know or we have the right to be and where we have no right. Obviously we went to reception to report and explain our dissatisfaction that has been cheated and that it is not ca we bought. We talked to a supervisor Joel Estrella was asked to change section in close to the beach pavilions, he wanted nothing to it was an incredible indifference, it was even willing to pay for a room change in other flags, it was limited, we had a good view refuses to help us, we want to send with Sunwing ca see all the next day. But it was as stubborn and he was out of the question that we sleep with insect one night. Beaucoupp After much negotiation, he has seen that we would not move from there until you change no room. Finally he proposes to send us to another hotel in Cancun oasis palm. We accept but provided that he pays the taxi (1h30 min from Cancun to 2300 pesos, $ 210) he refuses to pay mas is stressed and eventually to sell around 9:30 in the evening. A first day marred by persisting with him. Paz Do not go to this hotel unless you are sure you will be in big oasis and not to the Casaclub. I never go back there. A hotel in the middle of nowhere, little excursions leave of at 2hr from the airport :(
  • 02


Back to Mexico

Julie D., Marketing director at CheaperVacations.com

Julie D.

Marketing director

Call on our travel professionals!

Diplômé des meilleures écoles de tourisme du Québec, chacun de nos conseillers détient sa certification d’agent de voyage. En plus de recevoir régulièrement des formations leur permettant de vous offrir un service encore plus rapide et professionnel, chacun d’eux bénéficie annuellement de voyages de perfectionnement, leur permettant de parfaire et d'approfondir leurs connaissances des destinations qu’ils vous conseillent.

CheaperVacations.com team

CheaperVacations.com is the most important online travel provider in Quebec. Our mission is to offer all of your travel destinations with an unrivaled service, numerous advantages for each passenger and a constant guarantee of best available prices.

© 2000-2017 Voyagesàrabais inc. The content of this website is protected by copyright law. This site may be consulted freely but may not be copied or reproduced in any manner, in whole or in part, without Voyagesàrabais inc. prior written consent. All rights reserved. VOYAGES À RABAIS, VOYAGESÀRABAIS, VOYAGESÀRABAIS.COM, WWW.VOYAGESÀRABAIS.COM, WWW.VOYAGESÀRABAIS.COM & Dessin, WWW.VARVACATIONS.COM & Dessin, CHEAPER VACATION et CHEAPER VACATION & Dessin are trademarks of Voyagesàrabais inc. and are duly protected by law. It is prohibited to use or reproduce these trademarks or use any similar expression to notably sell or promote vacation packages or to otherwise advertise travel agency services.