Due to a high call volume, we are not accepting any new callback requests. Please select another subject and explain your request well so that it can be dealt with quickly.

Your e-tickets are available approximately three weeks before your departure date in the Purchase History section of your Profile:

1.     Log in to your Cheaper Vacations® account.

2.     Go to the Purchase History section.

3.     In your current booking, click on See my electronic documents.

4.     In the drop-down list, select e-tickets.

5.     Enter the required information to access your tickets online.

If you are unable to collect your tickets through us, you can try to go directly through the carrier's ticket office :

• Caribe Sol
• Sunwing
• Vacances Air Canada
• Vacances Air Transat

We recommend printing your tickets before leaving for the airport.

Please e-mail us at [email protected], or contact us by phone at 1-844-727-2437 if you departure is imminent. 

La date de votre paiement final se trouve sur votre confirmation de réservation et dans la page Historique d'achat de la section Mon profil. Veuillez noter que le paiement pourrais être pris jusqu'à 5 jours après la date inscrite.

À cause d’un fort volume d’appel, il n’est pas possible présentement d’effectuer le paiement final avant la date inscrite dans votre confirmation de réservation. Nous effectuerons la transaction à la date inscrite sur votre confirmation. Veuillez noter que le paiement pourrais être pris jusqu'à 5 jours après la date inscrite.

Veuillez noter qu'en raison d'un fort volume le paiement pourrait être pris jusqu'à 5 jours après la date inscrite.

You can view your travel credits in your Profile under the Travel Credits section. When processing a payment of an online booking, it will be possible to enter manually the travel credit code(s). If you are logged in to your profile, our system will automatically suggest you to use the various credits you have in your account. For bookings made with an agent over the phone or at the agency, you can simply mention that you have travel credits or give the codes in order to redeem them.

You may redeem up to two travel credits for bookings made more than 45 days prior departure. However, the amount of your travel credits plus the instant rebate (if applicable) must not exceed the value of the final payment minus the deposit. For example: your trip costs $ 2,000 and your deposit is $ 500. Therefore, the cumulative amount of your reductions cannot exceed $ 1,500.

It is also possible to apply up to two travel credits for bookings made within 45 days of your departure date. However, travel credits are not applicable on Westjet and Sunquest packages.

Each travel credit is different. Some may have date restrictions or may be used only on certain products. In order to see your travel credit restrictions, please go to your Profile in the Travel Credits section and click on the "i" icon to view more details. Please do not hesitate to contact one of our travel agents at 1-844-727-2437 if you have any questions regarding your travel credits.

Travel insurance can easily be purchased during the booking process whether you book online, at the agency or by phone. 

If you did not buy travel insurance when booking your trip and would like to add it later, you can do so directly with a travel agent by phone at 1-844-727-2437 or online. 

Please note that sending your cancellation request does not mean that your reservation is automatically canceled. A $100 fee applies on a cancellation and $50 on a modification.