We are pleased to announce that our call center is now in operation and that our Trois-Rivières branch is now open to the public. Our travel agents will be pleased to answer all of your questions. Our reduced team will provide essential services, so response times may be longer than usual. For all information and modalities concerning the cancelation of your trip, please click here.
This policy applies to Cheaper Vacations®' customers and web users (including social media).
At Cheaper Vacations®, we take the integrity and security of your personal information seriously. Your trust is important to us and that's why our company takes all necessary measures to ensure the protection and respect of your privacy.
The purpose of this policy is to inform you of how we treat, collect and communicate your personal information.
The practices surrounding this Privacy & Confidentiality Policy (hereinafter the "Policy") comply with applicable federal and provincial laws and regulations.
In this Policy, the information about an individual that could allow to identify them (e-mail address, telephone number, financial information, mailing address, etc.) is referred to as "Personal Information".
Cheaper Vacations® collects your personal information in several ways. It can be transmitted through a booking or an exchange with one of our travel agents or another staff member, either online, over the phone or in person, at the agency. It can also come from a survey, a contest, a newsletter subscription or our social media platforms.
Here are some types of personal information that Cheaper Vacations® may collect about you, depending on the circumstances:
In order to ensure the excellence of our customer service, all telephone conversations between Cheaper Vacations® and its clients are recorded. The same goes for electronic conversations, such as e-mail exchanges and instant messaging. In the event of a problematic situation or a dispute, we can access these recordings and provide you with copies if necessary.
Cheaper Vacations® uses and discloses your personal information primarily to:
It is also important to note that Cheaper Vacations® is not responsible for the use and communication of the personal information that you provide yourself to third parties involved in your trip. Cheaper Vacations® cannot therefore be held responsible for their policies, procedures and practices in terms of privacy and confidentiality.
Our staff are aware of how important it is to protect your personal information and receive extensive training in that regard. In addition, it is with a set of material, organizational and technological means that we ensure the confidentiality of your personal information and that we protect it against loss, theft, transmission, reproduction, use, or modification.
We are also very careful and comply with this Policy when disclosing your personal information to the suppliers and partners involved in your booking.
Once we have correctly identified you, you can ask to see the personal information we hold about you, as the law allows or requires. In some cases, a written request from you may be necessary.
In the context of a booking, the personal information that you have provided to us cannot be transmitted or modified by a family member, a friend or a third person if the latter is neither a traveler nor a payer on file, unless you have consented verbally.
Access to your personal information is subject to the jurisdiction of local laws and courts.
If there are changes to be made to your personal information (change of address, change of telephone number, etc.), please call us as soon as possible in order to keep your file and our databases up to date. For our part, we make every effort to verify that the personal information you provide us at the time of booking is complete.
At any time, you can request that corrections be made to the personal information we hold about you. We then take care of transmitting the updates of your current booking, if necessary, to our suppliers and partners who are directly concerned with your file.
If you have any comments, questions, or access/rectification requests regarding your personal information, this Policy or our internal procedures for handling personal information, please contact our customer service department.
699, boulevard Thibeau, suite 100
Trois-Rivières (Québec) G8T 7A2
By e-mail: [email protected]
Due to the fast changing rules relating to confidentiality and privacy, this Policy is subject to change without notice. This version was last updated on May 5, 2017.