Dear travelers,

We are pleased to announce that our call center is now in operation and that our Trois-Rivières branch is now open to the public. Our travel agents will be pleased to answer all of your questions. Our reduced team will provide essential services, so response times may be longer than usual. For all information and modalities concerning the cancelation of your trip, please click here.

Electronic ticketing

Your e-ticket, also known as "flight itinerary", will become available online 3 weeks before your departure or a few hours after you book in the case of a last minute trip.

You must enter your 7 to 10-digit booking number in order to access your travel document. We recommend that you print a copy and verify that your personal information is accurate and correctly written. However, please note that this document is not required for travel, as the airline and hotel operator will find all the necessary information in your passport.

Have you booked a Top Chrono Package? You will receive your e-documents directly by e-mail 21 days before your departure. If not, please contact us by phone at 1 844 727-2437. It will be our pleasure to send the documents to you.

If you have booked a flight only and cannot access your document or if you have any corrections to make, please contact us at: [email protected]. If your departure is imminent, call us at 1 844 727-2437.

Have you booked a Top Chrono Package? You will receive your e-documents directly by e-mail within 21 days of your departure. If you still haven't received them 7 days prior to your departure, please contact an agent at 1 844 727-2437.