IMPORTANT NOTICE FOR TRAVELERS

April 29, 2021

Air Transat - Refunds for vacations cancelled due to COVID-19

Please note that Cheaper Vacations will contact all of its customers by email on April 29 to explain the reimbursement procedures issued by Air Transat. If you are eligible and you have not received an email from us, we invite you to check your spam emails. If the email is not there, please contact us by phone at 1 844 727-2437. Our travel advisors will be happy to help you in your process.

ELIGILIBITY CRITERIA :

1. I have a travel credit issued before April 29, 2021 ;
2. My departure was scheduled for February 1, 2020, or later ;
3. My booking was made before April 29, 2021 ;
4. I did not transfer my travel credit, nor was it transferred to me ;
5. I did not submit a claim to my insurance company ;
6. My booking is not subject to an active chargeback claim, nor has it already been refunded by my credit card provider.

Once fully processed, all refunds will be applied to the original form of payment. Please note that Air Transat will accept claims until August 26, 2021.

April 13, 2021

Air Canada Vacations - Refunds for vacations cancelled due to COVID-19

Please note that Cheaper Vacations will contact all of its customers by email on April 13 to explain the reimbursement procedures issued by Air Canada Vacations.

AIR CANADA VACATIONS REFUND POLICY AT A GLANCE

Our revised policy covers trips cancelled by Air Canada Vacations or by the customer.

You have the option to request a refund for any reason if:

• Your booking was made before April 13, 2021 for scheduled travel on or after February 1, 2020
• You made your reservation directly through Air Canada Vacations or a travel agent
• Your vacation was cancelled as a result of COVID-19

Once fully processed, all refunds will be applied to the original form of payment. Please note that we will only accept requests for refunds online from April 13 to June 12, 2021, inclusively.

January 29, 2021

Canada's four airlines, namely WestJet, Sunwing, Air Canada and Transat have cancelled all flights to sun destinations until April 30, 2021 in a joint effort with the federal government to protect the country against further cases of COVID-19 coming from abroad, particularly the new variants.

As a result, 

• All international passenger flights must land at either one of the four biggest Canadian airports: Toronto, Montreal, Vancouver, and Calgary; 

• PCR testing is mandatory upon arrival (at the traveler’s costs); 

• All incoming passengers must await their test result at a Government of Canada-approved hotel at their own costs;

• If the test is negative, travelers can continue their mandatory quarantine at home;

• If the test is positive, travelers will be transferred to a government facility for the rest of their mandatory quarantine. 

It is important to remind that these measures are in addition to those already in effect.

For all updates, visit the Government of Canada’s website.