Casa Marina Reef Resort

We brought bedbugs home with us! Upon arrival, the room we were given was nothing like what we had booked. What's more, we had two single beds instead of a double! The room was filthy, with a slimy substance dripping from stains on the ceiling. We asked for a room change, but were told it was impossible due to lack of space... The hotel wasn't even that busy! The services described on the website at the time of booking were completely unremarkable. In short, a disaster, and to this day, we haven't received any response from the agency regarding our new little friends brought back from the Dominican Republic!

Nous avons ramené des punaises de lit! À notre arrivée, la chambre que nous avons eu ne correspondait pas du tout à ce que nous avions demandé. De plus, nous avions 2 lits simples plutôt qu'un grand lit! La chambre était sale, une substances visqueuses s'écoulait de taches au plafond. Nous avons demandé un changement de chambre, ce à quoi on nous a répondu que c'était impossible, faute de place... L'hôtel n'était pas si achalandé pourtant! Les services décrit sur le site lors de l'achat ne correspondaient en rien. Bref, une catastrophe et encore à ce jour, aucune réponse de l'agence quant à nos nouveaux petits amis rapporté de la république!

We recently stayed at this resort and unfortunately had a few disappointing experiences. On our second night, we found bugs in our bed, which was very off-putting. I took photos and video as proof. While they did move us to another room on the third floor, it was in the same building and honestly felt just as run-down and not very clean.

The cleaning staff themselves were lovely and very friendly, which we appreciated. However, there were other frustrating things. We were only given one key card for the room—despite being a couple—which made things really inconvenient. We also had to pay $25 USD for the room safe, something we’ve never encountered before, and another $25 USD per person for Wi-Fi over two weeks. That seemed excessive.

The beach setup was another letdown. The bar near the "select" side only had about 7 umbrellas for shade, which was nowhere near enough for the number of guests. The public beach on the other side of the resort had no nearby bar or washrooms, and with my knee issues, going up and down stairs constantly just wasn’t doable—so I stuck to the pool near the buffet, which honestly could use some TLC and a fresh coat of paint. The other pool with all the activities was just too loud and busy for us. Also, it seemed like everything—better seating, nicer areas, and amenities—was reserved for the Select guests.

Food-wise, the buffet was quite good, but the à la carte restaurants were disappointing. The snack bar lacked variety and would really benefit from some rotating options.

On the plus side, the weather was absolutely amazing. We’re usually pretty easygoing when it comes to vacation, but this resort missed the mark in too many areas for us to want to return. It wasn’t the worst experience, but definitely not one we’d revisit.

We recently stayed at this resort and unfortunately had a few disappointing experiences. On our second night, we found bugs in our bed, which was very off-putting. I took photos and video as proof. While they did move us to another room on the third floor, it was in the same building and honestly felt just as run-down and not very clean.

The cleaning staff themselves were lovely and very friendly, which we appreciated. However, there were other frustrating things. We were only given one key card for the room—despite being a couple—which made things really inconvenient. We also had to pay $25 USD for the room safe, something we’ve never encountered before, and another $25 USD per person for Wi-Fi over two weeks. That seemed excessive.

The beach setup was another letdown. The bar near the "select" side only had about 7 umbrellas for shade, which was nowhere near enough for the number of guests. The public beach on the other side of the resort had no nearby bar or washrooms, and with my knee issues, going up and down stairs constantly just wasn’t doable—so I stuck to the pool near the buffet, which honestly could use some TLC and a fresh coat of paint. The other pool with all the activities was just too loud and busy for us. Also, it seemed like everything—better seating, nicer areas, and amenities—was reserved for the Select guests.

Food-wise, the buffet was quite good, but the à la carte restaurants were disappointing. The snack bar lacked variety and would really benefit from some rotating options.

On the plus side, the weather was absolutely amazing. We’re usually pretty easygoing when it comes to vacation, but this resort missed the mark in too many areas for us to want to return. It wasn’t the worst experience, but definitely not one we’d revisit.

With a

Bi

Please change the wine, it is simply not drinkable! We had to buy wine at the grocery store and in the second week we could not drink it at the restaurants because they started selling it! We paid for an all-inclusive and this for 28 days, it is deplorable! As for the buffet, it is very good and well diversified and the staff is very dedicated and kind.

Svp veuillez changer le vin , il est tout simplement pas buvable ! Nous avons dû acheter du vin à l’épicerie et à la deuxième semaine on pouvait pas le boire aux restos car ils ont commencé à en vendre ! Nous avons payé pour un tout compris et ce pour 28 jours , c’est déplorable ! Pour ce qui est du buffet , il est très bon et bien diversifié et le personnel est très dévoué et gentil .

The room I got had no common sense, no hot water, no remote control for the TV and no balcony to sit outside. I asked to change rooms several times without success. It's very unpleasant to go back to the desk to complain every day. I felt like I was being laughed at. In addition, the room was on the top floor with a low wall that obstructs the outside view. It's room 245. I want compensation.

La chambre que j’ai eu n’avait aucun bon sens,pas d’eau chaude,pas de télécommande pour la télévision et pas de balcon pour s’asseoir dehors.j’ai demandé à changer de chambre à plusieurs reprises sans succès.c’est très désagréable de retourner au desk pour se plaindre à tous les jours.j’avais l’impression de faire rire de moi.En plus la chambre était au dernier étage avec un muret qui obstrue la vue extérieure.C’est la chambre 245.Je veux une compensation.