Sensira Resort And Spa Riviera Maya

We loved it! Everything was close by, the children had so much fun.

Nous avons adoré! Tout était a proximité, les enfants se sont tellement amusés

Nice little resort, everything is close by. The room was lovely and clean. It's a shame the bathroom area is open-plan. Yes, there are retractable panels, but they're open, offering a lack of privacy with children. The biggest problem is the beach. It's like sitting in front of a large swamp. The hotel does very little Sargassum seaweed collection compared to the neighboring one. The smell permeates the pools due to the accumulation. In short, a good little resort if you like pools. The buffet is very good in the morning and at lunchtime, but in the evening it's a different story. Go to the à la carte restaurants (which are very good, by the way).

Beau petit resort, tout est proche. La chambre était belle et propre. Dommage que le coin salle de bain soit à aire ouverte. Oui il y a des panneaux rétractable, mais ils sont ouverts, manqué d'intimité avec des enfants. Le gros problème est la plage. On dirait qu'on est assis devant un gros marécage. L'hôtel ramasse très peu les Sargasses comparé à celui voisin. L'odeur est répandue jusqu'aux piscines à cause de l'accumulation. Bref, bon petit resort si vous aimez les piscines. Le Buffet est très bien le matin et le midi, mais le soir c'est une autre histoire. Allez aux restos à la carte (très bon d'ailleurs).

Small buffet that won't appeal to everyone (limited selection), very salty food. Very long wait to get drinks/liquids at the buffet. Untapped potential at the buffet (pasta bar, Mexican food, Asian food like teppanyaki plates, no sushi). Very nice resort with amenities nearby. Even the furthest room is a 5-minute walk from everything. Several bathrooms close by. Service disruptions during the last two days of our stay (the small restaurant near the beach didn't open one day = buffet overcrowded when it finally opened at 12:30, service around the pool was also unavailable that same day). Some restaurants closed in the evening for events = overcrowding for the others. Communication needs improvement so people don't find out about these disruptions at the last minute. Great activities organized for children (kids club + trampoline + ball pits, cinema, zip line, etc.). We would return with the children, but not just as a couple. 20-25 minutes from the airport.

Petit buffet qui ne plaira pas à tous (peu de choix), bouffe très salée. Très long se faire servir la boisson/liquide au buffet. Potentiel non exploité au buffet (bar à pâtes, bouffe mexicaine, bouffe asiatique style plaque teppanyaki, absence de sushis).
Très beau site avec les commodités à proximité. Même la chambre la plus loin est à 5 minutes de marche de tout. Plusieurs salles de bain à proximité.
Perte de service dans les 2 dernières journées du séjour (le petit resto près de la plage n’a pas ouvert une journée = buffet surchargé à son ouverture à 12:30, service alentour de la piscine absent lors de la même journée). Fermeture de certains restos le soir pour des événements = surcharge des autres restos. Communication à améliorer afin que les gens ne le sachent pas dernière minute.
Belles activités organisées pour les enfants (kids club + trampoline + piscines à balles, cinéma, zip-Line, etc.). On y retournerait avec les enfants, mais pas seulement en couple. 20-25 minutes de l’aéroport.

Despite our low expectations, this so-called 5-star resort is no more than a 3 or 3.5-star. The food is terrible; there's only one restaurant you can book, the steakhouse, where I was served an inedible steak à la carte. Otherwise, there are three other restaurants where you have to wait in line for 1-2 hours to get a table. Once there, we went to the buffet. A very ordinary buffet with no variety; we ate the same thing all week. There were no evening activities; there was only one short show in seven days, which lasted about an hour. We were truly disappointed by this establishment, which belongs to a Mexican group, where it felt like profits were the priority; everything seemed to have been cut back.

Malgré que nos attentes n'étaient pas si haute que ça, ce resort qui se dit 5 étoiles n'en ai pas plus qu'un 3 ou 3,5. La restauration est terrible, un seul restaurant à réserver, le steakhouse, où je me suis fait servir un steak minute immangeable. Si non il y a 3 autres restaurant où l'on doit faire la file 1-2h pour pouvoir avoir une place. Rendu là, nous avons été au buffet. Un buffet très ordinaire avec aucune variété, nous avons mangé la même chose toute la semaine. Pas d'activité le soir, il y a eu une petit spectacle en 7 jours, qui a duré 1h environ.

Nous avons été vraiment déçu par cette établissement appartenant à un groupe Mexicain où l'on a senti que les profits passaient avant tout, tout semble avoir été coupé.

Sensira was easily one of the best vacations my wife and I have ever had. From check in to check out, the service was exceptional. The staff were kind and attentive. Of all the resorts we've ever been to, this one paid the most attention to my wife's allergies. From the buffet to each restaurant, they asked about her dietary needs. As we don't have children, we spent our time at the adult pool and beach, however we could see that the resort had amazing amenities for children in the kids pool, climbing wall, zip line, theater, and more. Our room was clean and spacious, with a view over an infinity pool to the Caribbean Sea. The food was excellent! We always enjoyed our meals. The one thing that we wished we'd seen more of was live music, but we went on vacation to rest and that is what we did. The resort is peaceful at night. I wish I could remember the names of all the staff that took care of us, but here are a few; Tony, Carlos, Antonio and Donatiano.

Sensira was easily one of the best vacations my wife and I have ever had. From check in to check out, the service was exceptional. The staff were kind and attentive. Of all the resorts we've ever been to, this one paid the most attention to my wife's allergies. From the buffet to each restaurant, they asked about her dietary needs. As we don't have children, we spent our time at the adult pool and beach, however we could see that the resort had amazing amenities for children in the kids pool, climbing wall, zip line, theater, and more. Our room was clean and spacious, with a view over an infinity pool to the Caribbean Sea. The food was excellent! We always enjoyed our meals. The one thing that we wished we'd seen more of was live music, but we went on vacation to rest and that is what we did. The resort is peaceful at night. I wish I could remember the names of all the staff that took care of us, but here are a few; Tony, Carlos, Antonio and Donatiano.