The staff is highly praised for their efficiency and friendliness, providing excellent service. The property and rooms are kept spotlessly clean, and the site is compact and easily accessible. Furthermore, the food is excellent and varied, particularly in the à la carte restaurants, and the activities offered are suitable for everyone. However, the beach is sometimes considered small, with occasional seaweed. Additionally, the buffet can be considered ordinary, with a sometimes limited selection.
Résumé des avis des voyageurs généré par IA
LEGAL NOTICE: Information subject to change without notice. Photos and descriptions for information purposes only.
*Some services and amenities may be subject to additional charges, limited or be limited to specific room categories.
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Manon L.
Friends travel, April 24, 2026
Fantastic hotel, but the beach and pool leave something to be desired.
Fantastique Hotel mais plage et piscine laissent à désiré
There's no real beach; it's a seawater pool, not an ocean or any waves. The pool is far too small for the number of people. However, the staff is extraordinary, helpful, and friendly. The food is incredible, the best I've had at an all-inclusive resort. The room is very nice and well-equipped.
Il n'y a pas de vrai plage, c'est un bassin d'eau de mer pas d'océan ni de vague. La piscine est beaucoup trop petite pour le nombre de personnes.
More... Less...Cependant le personnel est extraordinaire, serviable et avenant. La nourriture est incroyable, la meilleure que j'ai eu dans un tout inclus. La chambre est très belle et bien équipée
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Denis D.
Spouse travel, March 17, 2026
I really liked it. But...
Beaucoup aimé. Mais...
A very beautiful resort, quite large but not too big. Several bars and à la carte restaurants that are very good. The small restaurant in the Privilege section is very good despite the limited selection. The waiter is super friendly. The buffet restaurant is very small and really lacks variety for the size of the resort. No pasta, pizza, very limited fruit, no bacon in the morning or sausages. Almost exclusively Mexican dishes. Some are good, but the meat is often overcooked and therefore difficult to chew. Be careful with the chicken tacos; small bones can be found inside, which can be dangerous. Some of the employees are unfortunately not very friendly! This is the first time I've seen this in Mexico after eight trips to the Riviera Maya. The Privilege rooms are huge and very clean. The section by the sea is preferable; it's less crowded. There's a serious shortage of lounge chairs, and people leave their towels there in the morning. By 7:00 a.m., there are no lounge chairs available in any section.
Très beau resort, assez grand mais pas trop. Plusieurs bars et restos à la carte qui sont très bons. Le petit resto de la section privilège est très bon malgré le choix restreint. Le serveur est super sympa. Le resto buffet est très petit et manque vraiment de choix pour la grandeur du resort. Aucune pâte, pizza, fruits très limités, pas de bacon le matin ou saucisses. Presque seulement des plats mexicains. Certains sont bons mais la viande est souvent très cuite et donc difficile à mastiquer. Attention au tacos au poulet de petits os se retrouvent à l'intérieur ce qui peut être dangereux.
More... Less...Quelques employés très peu souriant malheureusement ! C'est la première fois que je vois cela au Mexique après 8 voyages à la Riviera Maya.
Les chambres privilèges sont immenses et très propre. À privilégier la section du côté de la mer, elle est moins tassée.
Un gros manque de transat et les gens qui posent leur foutu serviette le matin. Dès 7 heure plus aucun transat de libre quelque soit la section.
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Jacques L.
Spouse travel, March 15, 2026
We had a lovely week, beautiful weather and warm temperatures
on a passé une belle semaine beau temps et chaleur
Not many chairs at the beach. No one was reserving chairs at the beach and spending the day at the pool.
pas beaucoup de chaise a la plage . personne qui réservait des chaise a la plage et qui passait la journée a la pissine
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André L.
Spouse travel, February 16, 2026
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Manon L.
Family travel, February 10, 2026
A really beautiful place
Vraiment un bel endroit
Fantastic family holiday! We all loved it, the food was great, the rooms were beautiful and comfortable, and the hotel and staff were welcoming.
Super belle vacances en famille ! Nous avons tous adorés, on mange bien , les chambres sont belle et confortable, l'hôtel et le personnel accueillant.
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