The staff is frequently praised for their excellence and attentiveness. The cleanliness of the establishment is considered impeccable, and the hotel is generally perceived as beautiful and well-maintained. Furthermore, the food is often described as excellent and varied, and the beach is considered very beautiful. However, it is occasionally mentioned that the hotel can be perceived as noisy or frequented by a specific clientele.
Résumé des avis des voyageurs généré par IA
LEGAL NOTICE: Information subject to change without notice. Photos and descriptions for information purposes only.
*Some services and amenities may be subject to additional charges, limited or be limited to specific room categories.
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Saïd D.
Family travel, September 18, 2026
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Saïd D.
Family travel, September 18, 2026
Very friendly and helpful staff
Personnel très sympathiques et serviables
The beach, which was supposed to be beautiful, was unfortunately not maintained. Seaweed washed up from the sea but wasn't collected by the city along the coast, so it kept returning to the water, making it unpleasant and impossible to swim. I'm going to file a complaint against the city of Cancun because we paid two new taxes without receiving any service.
La plage qui devait être sublime était malheureusement pas entretenue car les algues sont sorties de la mer mais n'ont pas été ramassées par la ville tout au long de la côte et donc revenaient à l'eau mer et désagréable. Impossible de nager . Je vais déposer une plainte contre la ville de Cancun car on a payé 2 nouvelles taxes sans aucun service
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Marie-claire P.
Family travel, February 10, 2026
Sunscape Resort & Spa Cancun perfect
Sunscape resort & Spa Cancun parfait
We loved our stay, everything was perfect: the food, the service, the very friendly staff, the property (a beautiful resort), and the stunning beach. The only downside was not enough palapas. I highly recommend it! 👍
Nous avons adorés notre séjour, tout était parfait, la nourriture, le service les gens sont très sympathique, la propriété, très beau resort, la plage super belle le seul bémol pas assez de palapa.
More... Less...Je le recommande fortement 👍
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Joanne L.
Family travel, February 4, 2026
Wonderful week
Magnifique semaine
The hotel was very clean, and the food was excellent. I have nothing but praise for the staff, who were very attentive, smiling, and courteous.
Hôtel très propre, nourriture excellente. Je n'ai que de bons mots pour le personnel très attentionné, souriant et courtois
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Valerie A.
Spouse travel, January 25, 2026
A very nice place with fantastic staff!
Très belle place avec un personnel fantastique!
I loved everything about my stay; the only thing I think needs improvement is the insufficient number of palapas on the beach, and they're too tall to provide shade. Otherwise, it was perfect!
J'ai tout aimé de mon séjour, le seul point à corriger selon moi est le nombre de palapas à la plage insuffisants et trop hauts pour faire de l'ombre. Sinon, c'était parfait!
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