Guests particularly appreciate the beauty, cleanliness, and vastness of the grounds, with their lush vegetation. The quality and variety of the food are excellent, especially in the à la carte restaurants. Furthermore, the service is outstanding, thanks to the warm and attentive staff. The rooms are spacious and comfortable, and the pools are large and varied. However, the beach is sometimes rocky or has seaweed, which can occasionally make swimming less enjoyable in certain areas.
Résumé des avis des voyageurs généré par IA
LEGAL NOTICE: Information subject to change without notice. Photos and descriptions for information purposes only.
*Some services and amenities may be subject to additional charges, limited or be limited to specific room categories.
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Sylvie P.
Spouse travel, June 14, 2026
The site is very beautiful, the pools are very nice, but some improvements could be made in certain areas.
La beauté du site est très agréable , les piscines sont très bien, quelques améliorations à faire sur certains aspects
The Wi-Fi is unreliable, with frequent connection drops. The bed linens aren't changed often. The bungalows need renovations; the furniture is outdated and the windows need cleaning. The buffets are consistently the same, with no variety of dishes, always the same cold items, no sauces, and no hamburger buns. Several staff members are inattentive to our requests. The location itself is beautiful, with some improvements. It's far from the airport and expensive to get to Playa del Carmen by taxi. Regarding allergies, be aware that they constantly ask about them but don't actually go to the kitchen or ask the server. Not all the staff are mature. If these issues don't bother you too much, it's a lovely place. A big thank you to Rodrigo at the Portofino restaurant for his kindness, and to José (in the evenings), who is Nicolas (during the day) hahaha, for his kindness; they made our meals more enjoyable!
Le wi-fi ne satisfait pas, beaucoup de pertes de connexion. Les draps de la chambre ne sont pas changés souvent. Rénovations à faire sur les Bungalow, les meubles sont désuets et manque de lavage aux vitres. Les buffets sont constamments identiques, pas de changements de mets, toujours les mêmes plats et froids, pas de sauces, pas de pains hamburger. Plusieurs du personnel ne sont pas à l'écoute de nos demandes. Pout l'endroit c'est magnifique avec certains changements. Loin de l'aéroport et dispendieux en taxi pour playa del carmen. Pour les allergies faire attention ils vous le demande tout le temps mais ne se rend pas à la cuisine ou au serveur?? Le personnel pas tous manque de maturité. Si cela ne vous dérange pas trop cest un bel endroit, Un gros merci à Rodrigo au resto Portofino pour sa gentillesse et José (de soir) qui est Nicolas (le jour) ahahahah pour sa gentillesse ils ont agrémenté nos repas!!
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Wissam A.
Family travel, December 23, 2025
A week packed with fun, good food, and friendly staff!
A week packed with fun, good food, and friendly staff!
Loved the experience! First time for us!
Restaurants and bars are great. For the beach, there is a small segment that is algae free, the rest is full. Rooms service and cleanliness are not the best , but acceptable overall.
Loved the experience! First time for us!
More... Less...Restaurants and bars are great. For the beach, there is a small segment that is algae free, the rest is full. Rooms service and cleanliness are not the best , but acceptable overall.
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Oscar P.
Friends travel, December 21, 2025
I'll go back tomorrow!
J’y retournerai demain!
Beautiful resort! Clean, restaurants to suit all tastes! Zero mosquitoes despite the lush vegetation! Very attentive staff, problems resolved immediately!
Très beau resort! Propre ,restaurant pour tous les goûts! Zéro moustique même si ils y a beaucoup de végétation !
More... Less...Personnelle très attentionné, problème résolu immédiatement !
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Marie G.
Family travel, November 4, 2025
Dream week
Semaine de rêve
Have a great week!
Très belle semaine
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Guy P.
Spouse travel, September 23, 2024
Very beautiful place!
Tres bel endroit!
I would have liked to have been notified in advance that part of the place was closed for renovation as well as several a la carte restaurants!
J aurais voulu etre aviser a l avance qu il y avait une partie de l endroit fermer pour renovation ainsi que plusieurs restaurant a la carte!
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