Guests appreciate the quality and variety of the à la carte restaurants, as well as the hotel's new, luxurious look and relaxing atmosphere. The rooms are beautiful, clean, and well-equipped, with impeccable cleanliness. The excellent staff, impeccable service, and quality of the cocktails are also frequently highlighted. However, it is sometimes mentioned that the beach is small, rocky, and not very suitable for swimming. The buffet selection is occasionally considered limited, and reservations at the à la carte restaurants can be complicated.
Résumé des avis des voyageurs généré par IA
LEGAL NOTICE: Information subject to change without notice. Photos and descriptions for information purposes only.
*Some services and amenities may be subject to additional charges, limited or be limited to specific room categories.
| S | M | T | W | T | F | S |
|---|
Amélia L.
Family travel, November 3, 2026
It's worth paying a little more for this hotel
Ça vaux la peine de payer un peu plus cher pour cet hôtel
Don't pay $1700 for a Bahia Principe or similar budget hotel. Spend a few hundred dollars more and enjoy a significantly better experience.
Ne payez pas 1700$ pour un Bahia principe ou autre hôtel d’entrée de gamme de ce genre. Mettez quelques centaines de dollars de plus et profitez d’une expérience nettement supérieure.
More... Less...Review details
Mathieu T.
Family travel, July 3, 2026
Beautiful place
Magnifique endroit
The place is really very nice, very clean, and well-organized. The main problem is the sargassum seaweed. Beachgoers won't be well catered for :(. It's a bit far from the airport (2 hours with stops at other hotels).
L'endroit vraiment très bien, trèes propre, bien organisé. La problématique principale ce sont les sargasses. Ceux qui sont de type plage ne seront pas bien servis :(. Un peu loin de l'aéroport (2h avec les arrêts dans les autres hôtels).
More... Less...Review details
Marie-eve C.
Family travel, April 13, 2026
Hotel wonder
Hôtel merveille
The food is of a high standard, so it will be hard to beat. Impeccable service, cleanliness, and the resort's beauty. We didn't want to leave. I would definitely go back and I highly recommend it!
La nourriture est d’un standard élevé donc ce sera difficile à battre. Service impeccable, propreté et beauté du resort. On ne voulait plus partir. J’y retournerais et je recommande !
More... Less...Review details
Johanne B.
Family travel, April 12, 2026
Everything was perfect!
Tout était parfait!
If it weren't for the long road to get to Tulum and the sargassum seaweed, I would go back!
Si ce n etait pas de la route longue pour se rendre à Tulum et des sargasses , j y retournerais!
More... Less...Review details
Carole B.
Family travel, March 15, 2026
Super
Super
The beach wasn't great, but I know you're doing what's necessary.
La plage n’était pas super mais je sais que vous faites le nécessaire
More... Less...Review details