Guests praise the impeccable cleanliness of the resort and rooms, as well as the friendliness and professionalism of the staff. The beach is beautiful and clean, offering lounge chairs and palapas, and the enormous pool features a variety of different areas. The food is often described as excellent and varied, both at the buffets and the à la carte restaurants, all within a vast and well-maintained setting with lush vegetation and free-roaming animals. However, some feedback indicates that the resort's large size can sometimes necessitate significant walking or waiting for shuttles.
Résumé des avis des voyageurs généré par IA
LEGAL NOTICE: Information subject to change without notice. Photos and descriptions for information purposes only.
*Some services and amenities may be subject to additional charges, limited or be limited to specific room categories.
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Kelly C.
Spouse travel, April 26, 2026
A heavenly place!
Endroit paradisiaque!
A relaxing week in an enchanting setting with breathtaking flora and fauna. The place is very well maintained and the hotel staff are friendly. For us, Iberostar was love at first sight!
Semaine de repos dans un site enchanteur avec faune et flore à en couper le souffle. L’endroit est très bien entretenu et les gens de l’hôtel sont sympathiques. Pour nous Iberostar est un coup de foudre!!
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Laurie G.
Spouse travel, April 24, 2026
A memorable getaway to Mexico combining relaxation and discovery
Escapade mémorable au Mexique entre détente et découvertes
First time in Mexico and a real gem! The hotel grounds are huge, but shuttles run regularly to make getting around easy. The facilities are varied: gym, shopping center (taqueria, ice cream shop, cafe, churros), nightclub, mini-golf, and children's areas (park, carousel). The vegetation is stunning, and the presence of exotic animals (flamingos, peacocks, capybaras, coatis, etc.) makes the experience even more unique. We stayed there as a couple for our 10th anniversary, but would definitely return with the family. The buffet offers a great variety, the shows are entertaining, and the entertainment team is welcoming. The yoga sessions on the beach, especially with Ahtziry, are a must. Easy access to Playa del Carmen with daily departures—perfect for exploring Quinta Avenida, small local restaurants, and street food in the surrounding area. A complete stay that I highly recommend.
Première expérience au Mexique et véritable coup de cœur. Le site de l’hôtel est immense, mais des navettes passent régulièrement pour faciliter les déplacements.
More... Less...Les installations sont variées : gym, centre commercial (taqueria, crèmerie, café, churros), discothèque, mini-putt et espaces pour enfants (parc, carrousel) . La végétation est splendide et la présence d’animaux exotiques (flamants roses, paons, capybaras, coatis, etc.) rend l’expérience encore plus unique.
Nous y avons séjourné en couple pour nos 10 ans, mais y retournerions sans hésiter en famille. Le buffet offre une belle variété, les spectacles sont divertissants et l’équipe d’animation est chaleureuse. Les séances de yoga sur la plage, surtout avec Ahtziry, sont un incontournable.
Accès facile à Playa del Carmen avec des départs quotidiens — parfait pour découvrir la Quinta Avenida, des petits restos locaux + street food dans les alentours.
Un séjour complet que je recommande fortement.
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c_desrosiers
Friends travel, April 23, 2026
Very nice hotel
Très belle hôtel
We had a wonderful week. The sun was shining, the beach was beautiful (a little sargassum seaweed, but it was collected daily), and the room was great and spotlessly clean. However, the pool's cleanliness left something to be desired. We highly recommend this hotel. We will definitely be back!! 😎
Nous avons passé une tès belle semaine.
More... Less...Le soleil était au rendez-vous, Très belle plage (un peu de sargasse mais, ramassé à tous les jours), chambre super, super propre. Par contre, pour ce qui est de la piscine, la propreté laissait a désiré.
Nous recommandons cet hôtel sans hésiter.
Nous y retournerons c'est certain !!😎
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Johanne D.
Friends travel, April 20, 2026
Relaxing holidays
Vacances reposantes
Beautiful, clean and magnificent place, courteous and professional staff
Bel endroit propre et magnifique, personnel courtois et professionnel
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Yves D.
Spouse travel, March 30, 2026
Best value for money
Meilleur rapport qualité/prix
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