Located on the magnificent white sand beach of Playacar and just steps from downtown Playa Del Carmen, the Iberostar Tucan will capture your heart. It stands out for its lush tropical vegetation, offering nature and animal lovers a jungle-like environment inhabited by monkeys and tropical birds.
Its fine sandy beach is perfect for long walks along the seafront. You can cool off in its large swimming pool. This hotel, with its typical Mexican architecture featuring palm-thatched roofs and bungalows, is Green Globe certified.
Entertainment
Overall look
Bar(s)
Buffet(s)
Room
Staff
Pool(s)
Beach
Cleanliness
Restaurant(s)
The hotel's setting is highly praised for its lush vegetation and diverse wildlife, providing a pristine environment. The quality and variety of the food, both at the buffets and à la carte restaurants, are frequently highlighted. The beach is also beautiful, clean, and well-equipped with palapas. The staff is consistently commended for their friendliness and excellent service. However, it is sometimes mentioned that the experience at the à la carte restaurants can occasionally be less than satisfactory, particularly regarding service or reservations.
Résumé des avis des voyageurs généré par IA
LEGAL NOTICE: Information subject to change without notice. Photos and descriptions for information purposes only.
*Some services and amenities may be subject to additional charges, limited or be limited to specific room categories.
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Anne D.
Friends travel, May 6, 2026
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Yves B.
Spouse travel, April 20, 2026
Alright
Très bien
Lots of seaweed. But not enough to control it.
Beaucoup d algues sergasse. Mais pas leur contrôle
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Eric D.
Spouse travel, March 7, 2026
Amazing!!
Incroyable!!
I loved my stay! Everything was great!!! For the past seven years, I've traveled to the south once or twice a year, and I thought it was impossible to find a room that didn't smell damp. I always bring a scented candle, and I didn't even use it. The beach is incredible when there isn't too much seaweed. The staff work hard to remove it, and they even use a tractor when there's too much. We had four days with beautiful water. Thank you!!! However, the prices in the shops were exorbitant.
J’ai adoré mon séjour! Tout était super!!! Depuis 7 ans, je voyage une à deux fois par année dans le sud et je croyais que ça n’existait pas une chambre que ne sent pas l’humidité. J’apporte toujours une bougie odorante et je ne l’ai pas utilisé. La plage est incroyable quand il n’y pas trop d’algues. Les employés travaillent fort pour les enlever et il passe aussi un tracteur quand il en a trop. On a eu 4 jours avec une belle eau. Merci !!! Par contre, les prix dans les boutiques étaient exorbitants.
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René B.
Family travel, February 25, 2026
It's excellent for a vacation
C'est excellent pour des vacances
The only downside is the lack of toilets and the long walks involved; like me, I had a back injury and had difficulty walking. Otherwise, everything was excellent, I highly recommend it.
Le seul affaire négatif c'est qui manque de toilette beaucoup de marche comme moi j'ai eu une accident de dos et de la misère à marcher le reste toute excellent je le recommande
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Marie-helene M.
Family travel, January 26, 2026
Superb place!
Superbe endroit!
We loved the place. There's lots of greenery and animals. Everything is very clean. The restaurants are different from the buffet, which makes them even more interesting to eat in. The entertainment is great too. There are lovely shows in the evening. Sometimes there's entertainment on the beach, other times by the pool. The rooms need some updating, but that's already planned for April 2026. I found the beds hard and with very little blanket on each one. We had requested a room near the water, but the hotel told us we would have to pay extra. This is, in fact, common practice, but we weren't informed of this by the agent handling our booking.
Nous avons adoré l'endroit. Il y a beaucoup de végétation et d'animaux. Tout est très propre. Les restaurants sont différents du buffet, ce qui rend encore plus intéressant d'y aller. L'animation est super aussi. De beaux spectacles en soirée. De l'animation des fois à la plage, d'autres fois à la piscine. Pour les chambres, elles ont besoin d'un rafraîchissement, mais c'est déjà prévu en avril 2026. J'ai trouvé que les lits étaient durs et peu de couverture sur chacun d'eux.
More... Less...Noue avions demandé une chambre près de l'eau, mais avons eu comme commentaire de l'hôtel que nous devions payer plus cher. Ce qui est, en effet, généralement coutume, mais n'avons pas été avisés par l'agent à notre dossier.
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