Are you travelling on a WestJet departure or return flight between July 30 and August 4, 2026? Please review the important information regarding your reservation here (French only).
Guests particularly appreciate the beautiful, clean, and well-maintained pools, the excellent quality and variety of the food, and the grounds and beach, both considered stunning and immaculate. The staff is praised for their friendliness and excellent service, and the rooms are often described as spacious, comfortable, and recently renovated. A few guests have occasionally reported slow service or communication difficulties. The resort is sporadically perceived as very large, sometimes crowded or noisy, which can compromise privacy.
Résumé des avis des voyageurs généré par IA
LEGAL NOTICE: Information subject to change without notice. Photos and descriptions for information purposes only.
*Some services and amenities may be subject to additional charges, limited or be limited to specific room categories.
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Florin O.
Family travel, July 11, 2026
Disappointing
Décevant
The renovated room was a plus, but otherwise disappointing in terms of activities offered; the buffet always served the same dishes. Luckily, we had the à la carte restaurants in the evenings. The staff were rarely smiling or friendly. At the beach, we were constantly bothered by vendors. Be careful with photos; they cost over US$100. The ocean was full of seaweed. Mexico is clearly superior in comparison.
La chambre rénovée est un plus mais sinon décevant au niveau d'activités offertes, le buffet toujours les mêmes plats. Une chance que les soirs on avait les restos à la carte. Le personnel rarement souriant et aimable. A la plage derangé constamment par les vendeurs. Attention aux photos qui coûtent plus que 100 dollars US. L'océan plein des algues. Mexique est clairement supérieur si on compare
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Johanne R.
Spouse travel, April 28, 2026
Stay in April
Séjour en avril
The hotel was very clean, the room was spotless, the only downside was that the hot dishes at the buffet were always lukewarm or even cold.
Hôtel très propre, chambre impeccable, seul bémol les plats chauds au buffet étaient toujours tièdes voir froid.
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Michael P.
Spouse travel, April 28, 2026
Great week
Superbe semaine
Beautiful hotel, very welcoming! Good food, you can eat at the à la carte restaurant every evening! Even if you book your meals at a late hour, you can still arrive earlier for dinner! You can arrive early, but never late for your reserved time.
Belle hôtel, très accueillant!
More... Less...Bonne nourriture, on peut manger au restaurant à la carte à tous les soirs!
Même si vous réserver vos restaurants à une heure tardive, vous pouvez tout de même arriver plutôt pour souper! Vous pouvez arriver plutôt mais jamais en retard de l’heure que vous aviez réservé.
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Patricia G.
Spouse travel, April 19, 2026
Hotel relaxant
Hotel relaxant
Quiet hotel, little entertainment. Generous buffet. Excellent service in the lobby but much less attentive at the buffets. Plenty of chairs on the beach, lots of shade!
Hotel calme, peu d’animation. Buffet généreux. Service super au lobby mais beaucoup moins bienveillant aux buffets. Beaucoup de chaise à la plage, ombre nombreuse!
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Pasqualina D.
Spouse travel, April 17, 2026
Breathtaking Views
Breathtaking Views
A taste of Heaven on Earth
A taste of Heaven on Earth
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