Entertainment
Overall look
Bar(s)
Buffet(s)
Room
Staff
Pool(s)
Beach
Cleanliness
Restaurant(s)
The staff is highly praised for their courtesy, smiles, and excellent service. The hotel and grounds are also noted for their cleanliness and impeccable maintenance. Furthermore, the food is often described as excellent and varied, whether at the buffets or the à la carte restaurants. However, it is sometimes mentioned that the beach is rocky and shallow, occasionally requiring the use of water shoes.
Résumé des avis des voyageurs généré par IA
LEGAL NOTICE: Information subject to change without notice. Photos and descriptions for information purposes only.
*Some services and amenities may be subject to additional charges, limited or be limited to specific room categories.
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Michel P.
Spouse travel, June 8, 2026
Beautiful spring
Beau ressort
I really enjoyed the resort overall. The restaurants were very good. The room and the resort as a whole were spotless. My only complaint is the buffet; it wasn't anything special, very basic.
J'ai bien aimé le ressort en général. Les restaurants sont très bon. Chambre et ressort général super propre. Mon seul point négatif c'est le buffet pas grand chose de extraordinaire très basic.
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p_latulippe
Spouse travel, May 5, 2026
Overall, a beautiful trip
Dans l'ensemble beau voyage
Overall, a beautiful trip
Dans l'ensemble beau voyage
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Nicolas S.
Spouse travel, May 1, 2026
Akumal Vacations
Vacances Akumal
A wonderful week at this all-inclusive resort. By far the cleanest all-inclusive I've ever seen; it's almost ridiculous how meticulously the staff cleans everything on the property and in the rooms. We were lucky enough to have access to five à la carte restaurants, but reservations are absolutely essential 10 days in advance via the hotel app during check-in. All the restaurants were very good, even excellent, including Alux and Fruitos del Mare. The Akumal also provides access to the four other neighboring hotels, as does the Sian Kahlo, but the latter caters to a much older clientele and is located further from the beach. For us, a couple in our thirties, the Akumal was perfect. A great mix of activities, entertainment, and tranquility. Something for everyone!
Très belle semaine dans ce tout inclus. De loin le tout inclus le plus propre que j’ai vu, ça en est presque ridicule à quel point le personnel nettoie tout sur le site et dans les chambres.
More... Less...Nous avons eu la chance d’avoir 5 restaurants à la carte, mais doit absolument être réservés 10 jours d’avance via l’application de l’hôtel en faisant le check-in. Tous les restaurants étaient très bons voir excellents dont le Alux et le fruitos del mare.
Le Akumal donne accès aux 4 autres hôtels voisines, tout comme le Sian Kan, mais ce dernier est pour une clientèle beaucoup plus agée et se situe loin de la plage. Pour nous, un couple dans la trentaine, le Akumal était parfait. Bon mélange d’activités, animation et tranquilité. Pour tous les goûts!
Review details
Ginette D.
Family travel, April 13, 2026
A very pleasant stay, it was my second stay in this place and I hope to return.
séjour très agréable, c'était mon 2e séjour a cet endroit et j'espère y retourner.
We weren't informed that we could book restaurants online, so upon arrival we had three restaurant reservations: one for two people and two for four people, for a 10-day stay. There were four adults and one child in our party. However, the Akumal buffet was very varied and very good.
on nous avait pas aviser qu'on pouvait réserver les restaurants en ligne donc a notre arrivée nous avons eu 3 réservations de restaurant
More... Less...soit 1x 2 personnes et 2x pour 4 personnes , pour un séjour de 10 jours. nous étions 4 adultes et un enfant.
par contre le buffet Akumal était très varié et très bon.
Review details
Esther P.
Family travel, April 13, 2026
satisfying
satisfaisant
Advance check-in was problematic because the hotel had changed its name without notifying me. I only found out by calling. I had to try ten times. Reservations for the à la carte restaurants were virtually impossible. We were a family of five, two of whom were unable to check in in advance. When we arrived, there were no rooms available except for a few single rooms. This system is inadequate and unfriendly. It favors couples and/or solo travelers, as well as those booking multiple accommodations. For this reason alone, I would not return.
Check-in à l'avance problématique car l'hôtel avait modifié de nom sans que j'en sois avisée. Ce n'est qu'en appelant que je l'ai su. J'ai dû m'y reprendre à 10 fois.
More... Less...Réservations pour les restaurants à la carte quasiment impossible. Voyage familial de 5 personnes dont 2 n'ayant pas réussi à faire leur check-in à l'avance. Quand nous sommes arrivés sur place, il ne restait plus de disponibilités sauf quelques rares places pour une personne seulement. Ce système est inadéquat et non convivial. Il privilégie les couples et/ou personnes seules ainsi que ceux qui réservent à plus d'un endroit. Juste pour cette raison, je n'y retournerais pas.
Review details