Guests frequently highlight the friendliness of the staff and the excellent service. The impeccable cleanliness of the grounds and rooms is highly praised, as is the quality and variety of the food. The resort is described as beautiful and well-maintained, with lush vegetation. The lovely beach, its numerous palapas, and its regular cleaning are also emphasized, as are the spacious, aesthetically pleasing, and well-equipped rooms. However, some minor issues with the rooms are occasionally reported, such as a musty smell, less-than-ideal soundproofing, or occasional malfunctioning fixtures.
Résumé des avis des voyageurs généré par IA
LEGAL NOTICE: Information subject to change without notice. Photos and descriptions for information purposes only.
*Some services and amenities may be subject to additional charges, limited or be limited to specific room categories.
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Denis B.
Spouse travel, September 7, 2026
Very nice hotel
Très belle Hotel
The staff are very polite and helpful. The restaurants are very good and offer a nice variety. The pools are in a deplorable state and there are strong odors coming from near the bars.
Le personnel est très poli et serviable,
More... Less...Les restaurants sont très bons et une belle variété nous est offerte.
Les piscines sont dans un état lamentable et de fortes odeurs se dégagent près des bars.
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Patrick S.
Solo travel, August 21, 2026
Attentive service
Service attentionné
Dedicated Butler Raphael
Butler Raphaël dévoué
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Danielle V.
Friends travel, August 4, 2026
Happiness and peace at the Majestic Elegance Club
Bonheur et paix au Majestic Élégance Club
Every day we were greeted by pleasant, smiling people who became like friends, especially Maxima at the pool bar, as well as Rosa and Marilaina. Our dear gentleman in charge of towels, Frantzceau, was very welcoming and helpful. It was a truly dream vacation at this hotel. On the downside, the cigar smokers polluted the air everywhere, even by the pool.
Tous les jours nous avions des personnes agréables et souriantes qui sont devenus comme des amis surtout Maxima au bar de la piscine ainsi que Rosa, Marilaina. Notre cher monsieur aux serviettes Frantzceau très accueillant et serviable. C'était un véritable voyage de rêve à cet hôtel. Du côté négatif, les fumeurs de cigares qui ont envahi la pureté de l'air extérieur partout même à la piscine. Beaucoup de sargasses qui rend difficile l'accès à la mer.
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Chantal D.
Friends travel, June 5, 2026
The food was really ordinary for a hotel of this caliber.
Nourriture vraiment ordinaire pour ce calibre d'hotel
I accompanied a person with reduced mobility, and we chose to stay in the Elegance Club to make things easier. The Club's private dining room is on the second floor and inaccessible because the elevator was out of service—all week long! The service elevator was often inaccessible due to housekeeping carts and blocked access. We had to eat lunch in the same place all week. This is unacceptable for a hotel of this caliber.
J'ai accompagné une personne a mobilité réduite, nous avons choisi d'etre dans le Club Elégance pour nous facilité la tache. La salle a manger privé du Club est au deuxieme etage et non accessible par ce que l'ascenseur était hors Usage -toute la semaine !!!!!!!!!
More... Less...L' ascenseur de service était souvent pas accessible dÛ aux chariots de ménage et accès barré.
nous avons déjeuner au meme endroit toute la semaine.
C'est inacceptable pour un Hotel de ce calibre.
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Amelie T.
Family travel, April 15, 2026
Okay, but definitely not 5 stars
Pas un 5 étoiles
Beautiful resort, but showing its age. The air conditioning in the room was very noisy. The sheets were yellowed and torn. The service was very inconsistent, with many rude staff members. There were no chairs at the pool or beach; everyone reserved them and then left… no oversight. Hats off to the very energetic entertainment team.
Beau voyage mais bcp de petits irritants. L’état des chambres dont la climatisation est très bruyante et la literie jaunie et parfois en mauvais état. Super belle équipe d’animation. Service au bar très inégal et en général aussi.
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