Guests particularly appreciate the quality and variety of food offered in the hotel restaurants. The overall cleanliness of the premises and facilities is also frequently highlighted, as are the quality of service and the warm welcome from the staff. Furthermore, the numerous swimming pools are considered beautiful and suitable for everyone. However, the beach is sometimes considered disappointing, mainly due to its rocky nature and the occasional presence of seaweed, making swimming less enjoyable.
Résumé des avis des voyageurs généré par IA
LEGAL NOTICE: Information subject to change without notice. Photos and descriptions for information purposes only.
*Some services and amenities may be subject to additional charges, limited or be limited to specific room categories.
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Victoria R.
Family travel, August 25, 2026
Beach unavailable
Plage indisponible
Everything was nice except the beach. We never went on the beach, as always it was the red flag; so avoid this hotel from June to October.
Everything was nice except the beach. We never went on the beach, as always it was the red flag; so avoid this hotel from June to October.
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Adriana P.
Family travel, August 16, 2026
A beautiful treasure rediscovered that was completely off our radar, highly recommended.
Un beau trésor de retrouvé qui n'était pas du tout dans notre radar, très recommandé.
The resort is all-inclusive; we visited in August 2026. The kids' club is what makes all the difference to the experience. The staff did an exceptional job, and I always felt my children were having fun and were safe. The facilities are very clean, and the staff are incredibly resourceful and helpful. The quality of all the restaurants and the buffet is truly WOW! Room service is available 24 hours a day. The only downside is the quality of the beach, but Puerto Morellos is only 20 minutes away, where the beach is beautiful and very safe. An UberXL ride costs around $10. We'll definitely be back.
Le ressort est en formule tout inclus, nous l'avons visité au mois d'août 2026. Le kids club est le point qui fait toute la différence à l'expérience, les filles ont fait un travail exceptionnel, toujours eu le sentiment que mes enfants se sont amusé et en sécurité. Les lieux sont très propres, le personnel super débrouillard et serviable. La qualité de tous les restaurants et buffet, vraiment WOW!!. Le roomservice 24h. Le seul point négatif est la qualité de la plage, mais à seulement 20 mins on retrouve Puerto Morellos, la plage est belle et très sécuritaire, en UberXL +/-10$ . On y retourne c'est sûr.
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Alvaro M.
Family travel, June 18, 2026
Very good location
Très bonne place
☺️
☺️
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Jean claude C.
Family travel, April 14, 2026
Very disappointed with the beach
Très déçu de la plage
If your main intention is to spend time on the beach and swimming in the sea, you shouldn't go to this resort. It's full of rocks, pebbles, and seaweed. The water is brown.
Si votre intention principale est de passer du temps à la plage et de se baigner dans la mer, il ne faut pas aller à ce resort. Il y a plein de roches, de caillous et des algues. L'eau est brune.
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André L.
Friends travel, March 13, 2026
A very beautiful resort with exemplary staff.
Très beau resort avec du personnel exemplaire.
Excellent resort with a very nice pool and a very good restaurant. Also, the accessibility is fantastic; before a leg injury, I was able to walk around the entire resort without any problems.
Excellent complex avec dr très belle piscine et de très bon restaurant. Aussi, l'accessibilité est fantastique, avant une blessure à la jambe, j'ai pu me promener dans tout le complexe sans problème.
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