The Melia Cayo Guillermo is a beautiful, superior hotel located directly on the stunning Cayo Guillermo beach, approximately 50 km from Cayo Coco International Airport. The beach is the Melia Cayo Guillermo's main attraction, featuring shaded private cabanas and a lookout tower on a walkway over the water. The beach offers a secluded atmosphere and the underwater world is breathtaking. Melia is renowned for its refined culinary offerings, with numerous restaurants serving high-quality, prestigious cuisine with a variety of delicious dishes to suit all tastes. Enjoy succulent tropical cocktails and the best national and international drinks at its bars. Finally, relax by the magnificent lagoon-style pool with its bridges, floating gardens, and a terrace offering hydromassage jets.
Entertainment
Overall look
Bar(s)
Buffet(s)
Room
Staff
Pool(s)
Beach
Cleanliness
Restaurant(s)
The staff is highly praised for their friendliness and warm welcome. The beach is beautiful, clean, and ideal for swimming, and the hotel grounds are also very attractive and well-maintained with lush vegetation. Furthermore, the food is generally good and varied, especially in the à la carte restaurants, and the overall cleanliness of the establishment is frequently highlighted. However, it is sometimes mentioned that the rooms are considered dated and in need of renovation, with sporadic comments regarding the condition of the amenities.
Résumé des avis des voyageurs généré par IA
LEGAL NOTICE: Information subject to change without notice. Photos and descriptions for information purposes only.
*Some services and amenities may be subject to additional charges, limited or be limited to specific room categories.
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Annie P.
Family travel, December 31, 2025
Meh, I've seen better.
Bof déjà vu mieux
This resort caters to local Cubans. They pay less than we do and receive better service. When they were there, we got a bit more food, but they have no respect. They eat everything and waste food. There's no entertainment, little to no hot water, and the facilities are outdated. We were supposed to have two à la carte restaurants, and we had to insist to get at least one.
Resort qui accueille les locaux cubains. Ils paient moins que nous et ont un meilleur service. Quand ils étaient là on avait de la bouffe un peu plus, mais ils n’ont aucun respect. Ils mangent tout et gaspillent la nourriture.
More... Less...Pas d’animation, pas d’eau chaude ou très peu et installations vieillissantes.
On était supposé avoir 2 restaurants à la carte et il a fallu insister pour en avoir au moins 1.
Review details
Maya M.
Spouse travel, December 28, 2025
All-inclusive resort that doesn't know its own services
Tout-inclus qui ne connaît pas ses propres services
It was impossible to get any answers from the staff. They knew nothing, as if the all-inclusive portion of the hotel was managed externally. There are no restaurants on the resort grounds. There's no running water in the rooms, and the toilets in the common areas are out of order. The snack bar is closed most of the time, with no way of knowing when it will be open. The buffet hours are not respected. The hotel welcomes locals. During our week there, the locals were incredibly disrespectful to us, cutting in line, emptying the trays at the buffet, and pushing children to get first. I was even swum over in the pool. A horrible experience.
Impossible d’obtenir des réponses de la part des employés. Ils ne savent rien, comme si la portion tout-incluse de l’hôtel était gérée par l’extérieur. Aucun restaurant sur le resort. Pas d’eau dans les chambres, les toilettes dans les endroits communs sont non fonctionnelles. Le snack-bar est fermé la majorité du temps, aucun moyen de prédire quand il sera possible de manger. Les horaires de buffet ne sont pas respectées. L’hôtel accepte les locaux. Dans la semaine où nous y sommes allés, les locaux étaient très irrespectueux envers nous, ils dépassaient dans les files, vidaient les pannes au buffet, poussaient les enfants pour se servir en premier au buffet. Je me suis même fait nager dessus dans la piscine. Horrible expérience.
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Jessica R.
Solo travel, July 1, 2025
Beautiful beach, fantastic staff
Plage magnifique, personnel fantastique
Third visit to this hotel, and still just as pleasant. The atmosphere is very relaxed, with few tourists—mostly Cubans and a few Russians—and practically no Canadians. I particularly appreciate being the only Canadian in the hotel; it's a change of scenery. The site is currently being renovated, but everything is clean and well-maintained. The beach is huge, practically empty, with an excellent selection of lounge chairs and palapas—perfect for relaxing in peace. The dive center is nearby, depending on the weather. As for food, the offer is limited due to supply (as is often the case in Cuba), but it's always well-presented and tasty. The staff is wonderful and attentive, which adds a lot to the experience. One small downside: some guests let their plastic cups fly away, which is a shame for the cleanliness of the site. But overall, I really appreciate the change of scenery this place offers.
Troisième visite dans cet hôtel, et toujours aussi agréable. L’ambiance y est très tranquille, avec peu de touristes – surtout des Cubains et quelques Russes – et pratiquement aucun Canadien. J'apprécie particulièrement être la seule Canadienne dans l'hotel, c'est dépaysant. Le site est en cours de rafraîchissement, mais tout est propre et bien entretenu.
More... Less...La plage est immense, pratiquement vide, avec un excellent choix de chaises longues et de palapas – parfait pour se détendre en toute tranquillité. Le centre de plongée est à proximité, selon les conditions météo.
Côté nourriture, l’offre est limitée à cause de l’approvisionnement (comme souvent à Cuba), mais c’est toujours bien présenté et savoureux. Le personnel est formidable et attentionné, ce qui ajoute beaucoup à l’expérience.
Petit bémol : certains clients laissent leurs verres de plastique s’envoler, dommage pour la propreté du site. Mais dans l’ensemble, j’apprécie énormément le dépaysement que cet endroit offre.
Review details
Jessica R.
Solo travel, April 30, 2025
A Real gem for the beach and the staff
A Real gem for the beach and the staff
Previously Melia Cayo Guillermo, re opened dec 2024.
I did visited it in also in 2019, and again now in april 2025.
It was closed for a while , almost a year, and staff worked very hard to clean it up.
DIVE CENTER few steps away ;-)
Very quiet, not a lot of customer during my stay
Great for :
Beach is amazing, long, clean, seaweed is pickup every morning, new beach chairs.
Long walks possibles in both directions with amazing sand.
Pool is great, clean, and cute with little bridges
Staff is absolutely amazing, kind, smiling and hard working. They really go out of their way to make you feel welcome. ( Yurguy and his team )
Lobby is clean
Looby bar has a good drink selection
Pool bar is 24h
Bedroom clean and smell nice, with new AC unit and new mini fridge
Massages are amazing at good price, with a twist of physio therapy ( Carlos )
Okay / Need improvements :
Music a bit too loud at the pool in my opinion
Front desk / no one has no change , difficult to find change to tip the staff
Bathtub in my bedroom is old , need replacement
Missing toaster / toast / eggs / potatoes in breakfast
Food are expected for Cuba, bring your favorite essentials seasonnings
Need more groundskeepers picking up flying out plastic cups ( very windy week)
Got a wifi ticket 4h duration, for free, can use it in the lobby. Renewable on demand.
Safes in the room are supposed to work with same key as main door, but it won't work. Bring a small lock and store your valuables in your luggage.
Not great for :
Public bathrooms : Very clean but sometimes missing toilet paper and are not flushing all the time ( I had to switch stalls )
Plumbing might need attention and water flow seems to be momentarily cutted off.
Also the doors knobs not closing properly.
Conclusion :
This is not a recent built resort, actually it is probably 25 years old.
So don't expect the same fancyness as competitors
But staff makes it very enjoyable.
Will go again as it ticks my bucket list for great beach and dive center accessible daily,
IMPORTANT :
Bring Change ( small bills for tips ) USD or CAD.
Bring lock for luggage in replacement of safebox
Bring your essential seasonnings
Previously Melia Cayo Guillermo, re opened dec 2024.
More... Less...I did visited it in also in 2019, and again now in april 2025.
It was closed for a while , almost a year, and staff worked very hard to clean it up.
DIVE CENTER few steps away ;-)
Very quiet, not a lot of customer during my stay
Great for :
Beach is amazing, long, clean, seaweed is pickup every morning, new beach chairs.
Long walks possibles in both directions with amazing sand.
Pool is great, clean, and cute with little bridges
Staff is absolutely amazing, kind, smiling and hard working. They really go out of their way to make you feel welcome. ( Yurguy and his team )
Lobby is clean
Looby bar has a good drink selection
Pool bar is 24h
Bedroom clean and smell nice, with new AC unit and new mini fridge
Massages are amazing at good price, with a twist of physio therapy ( Carlos )
Okay / Need improvements :
Music a bit too loud at the pool in my opinion
Front desk / no one has no change , difficult to find change to tip the staff
Bathtub in my bedroom is old , need replacement
Missing toaster / toast / eggs / potatoes in breakfast
Food are expected for Cuba, bring your favorite essentials seasonnings
Need more groundskeepers picking up flying out plastic cups ( very windy week)
Got a wifi ticket 4h duration, for free, can use it in the lobby. Renewable on demand.
Safes in the room are supposed to work with same key as main door, but it won't work. Bring a small lock and store your valuables in your luggage.
Not great for :
Public bathrooms : Very clean but sometimes missing toilet paper and are not flushing all the time ( I had to switch stalls )
Plumbing might need attention and water flow seems to be momentarily cutted off.
Also the doors knobs not closing properly.
Conclusion :
This is not a recent built resort, actually it is probably 25 years old.
So don't expect the same fancyness as competitors
But staff makes it very enjoyable.
Will go again as it ticks my bucket list for great beach and dive center accessible daily,
IMPORTANT :
Bring Change ( small bills for tips ) USD or CAD.
Bring lock for luggage in replacement of safebox
Bring your essential seasonnings
Review details
Nd2609
Family travel, March 4, 2025
This hotel is not a good reference and is not ready to receive external customers. It is not very clean and needs improvement. It is unclean.
Cet hôtel n'est pas bonne référence et n'est pas prêt pour recevoir des clients exterieur pas très propre besoin ameliourmalpropre
From you we are told that the hotel is in Cayo Coco false information it is located in Cayo Guillermo In addition to bad service with travel agency no coffee service at breakfast, we have to go ourselves to get a coffee at the snack bar or at the reception to have a coffee, I think that it is normal to have a coffee at breakfast at the same time as eating a very flat omelet on our plate without having toast because there is no toaster and sliced bread Now let's talk about two dinners à la carte, very poorly organized, we are presented with a menu telling us that at least 4 choices out of 6 are not available 1st dinner à la carte, 1 hour of waiting before receiving the main meal my daughter a fish hard as a rock inedible and me chicken also hard, we left without eating and not in a good mood. Travel representative at the hotel not very good at service, what a surprise upon arrival at our hotel 11:30 p.m. Sunday evening NO SUITCASES we received them on Monday 3:00 p.m. Monday, the day after our arrival. The staff is very kind, they do their best to help the few guests present during our stay, we were between a maximum of 40 guests in the complex. Tren
De votre part on nous dit que ll'hotel est à Cayo Coco fausse information elle est situe à Cayo Guillermo
More... Less...En plus mauvais service avec agence de voyage pas de service de cafevau déjeuner, nous devons aller sois même chercher un café au snack bar ou à la réception pour prendre un café, je pense bien que c'est normal de prendre un café au déjeuner en même temps que manger une omelette bien plate dans notre assiette sans avoir de toast car il n'y a pas de grille pain et de pain en tranché
Parlons maintenant de deux souper à la carte, très mal organisé,, on nous présente un menu en nous disant qu'au moins 4 choix sur 6 ne sont pas disponibles
1er souper à la carte, 1 hre d'attente avant de recevoir le repas principale ma fille un poisson dur comme de la roche pas mangeable et mois poulet aussi dur, nous avons quitter sans manger et pas de bonne humeur.
Représentant de voyage a l'hôtel pas très fort en service, quel surprise à l'arrivée à notre hôtel 23.30 dimanche soir PAS DE VALISES nous les avons reçu le lundi 15:00 lundi soit le lendemain de notre arrivé.
Le personnel très gentil il font leur possible pour aider les quelques clients présents lors de notre séjour nous étions entre au maximum 40 clients dans le complexe.
Tren
Review details