Guests highlight the friendliness and attentiveness of the staff, as well as the quality and variety of the food. The hotel is appreciated for its numerous swimming pools and the overall cleanliness of the grounds and rooms. The beach is also considered beautiful and well-maintained, complemented by a variety of activities and entertainment. However, it is sometimes noted that the rooms can appear outdated or have some issues. Furthermore, the beach and sea are occasionally considered disappointing due to seaweed or vendors. Service can sometimes be perceived as slow.
Résumé des avis des voyageurs généré par IA
LEGAL NOTICE: Information subject to change without notice. Photos and descriptions for information purposes only.
*Some services and amenities may be subject to additional charges, limited or be limited to specific room categories.
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Jean-claude D.
Family travel, August 24, 2026
We have to take the Sunclub extra…
On doit prendre l’extra Sunclub…
We were happy to have a good price for the trip, but we quickly realized that to get decent service and a nice room, we had to pay $600 Canadian upon arrival for the SunClub privileges: better room, better buffet, better pool. Several annoyances were eliminated when we paid the extra on our second day. It's worth noting that the beach isn't on the same level as Cuba; Cuba is a star-rated resort. Watch the hotel's YouTube videos to better understand what the SunClub includes. Nevertheless, we had a great vacation at this hotel.
Nous étions content d’avoir un bon prix pour le voyage, mais on s’est vite rendu compte que pour avoir du service et une chambre qui a de l’allure, il nous fallait payer 600$ canadiens en arrivant pour avoir les privilèges SunClub: meilleure chambre, meilleur buffet, meilleure piscine. Il y a eu plusieurs irritants éliminés lorsque nous avons payé l’extra à notre seconde journée. À noter que la plage n’est pas du même niveau que Cuba; Cuba étant une étoile de plus. Regardez les vidéos YouTube sur l’hôtel pour mieux comprendre ce qu’inclu le SunClub. Neanmoins, nous avons passé de belles vacances à cet hôtel.
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Jean-yves B.
Family travel, August 22, 2026
Beautiful resort, but still a bit pricey.
Beau resort mais un peu cher quand-même
Large, spacious room, wide selection at the buffet, super welcoming staff
Grande chambre spacieuse, vaste choix au buffet, personnel super accueillant
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Stéphanie P.
Spouse travel, August 14, 2026
Relaxing trip
Voyage de relaxation
We had a lovely week, friendly staff, good service everywhere. We went there to recharge our batteries. A word of caution: the Sunclub is worthless since nobody has a wristband; everyone goes everywhere. We had a room with a swim-out section, which was supposed to be reserved for adults, but it's no longer the case. Swimming in the sea was impossible due to too much sargassum seaweed. That's nature for you.
Nous avons eux une belle semaine, personnels gentils, du bon service partout.
More... Less...Nous y allions pour recharger les batteries.
Attention: Le sunclub ne vaut rien puisque personne a de bracelet, tout le monde va partout.
Nous avions une chambre avec swim out, cette section devait être réserver aux adultes, ce n'est plus le cas.
Impossible de se baigner dans la mer, trop de sargasses. Ça c'est la nature.
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Veronique M.
Spouse travel, August 12, 2026
Beautiful place
Bel endroit
Beautiful, clean place. The à la carte restaurants are excellent, except the buffet leaves something to be desired. The rooms have no place to store clothes, but they are clean. The staff are courteous and smiling.
Bel endroit propre , les restaurants à la cartes excellents sauf le buffet laisse à désiré
More... Less...Les chambres n ont aucun endroit pour ranger les vêtements mais c est propre
Les employés sont courtois et souriant
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Lee ann B.
Spouse travel, August 10, 2026
It was good!
C'était bien!
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