The cleanliness of the hotel and rooms is highly praised, as is the quality and variety of the food, including both the buffets and à la carte restaurants. The staff is frequently commended for their warm welcome and helpfulness. The beautiful beach, ideal for long walks, and the proximity to 5th Avenue and Playa del Carmen are also strong points. However, it is sometimes mentioned that the buffet could lack variety or quality. Additionally, the presence of boats on the beach can occasionally impact the view, noise, or odors.
Résumé des avis des voyageurs généré par IA
LEGAL NOTICE: Information subject to change without notice. Photos and descriptions for information purposes only.
*Some services and amenities may be subject to additional charges, limited or be limited to specific room categories.
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Barbara H.
Family travel, October 29, 2026
Very disappointed with this hotel
Très déçu de cette Hotel
The beach is a zero. Not all restaurants are included in the price. The café is also extra. If you're an early riser, the entire hotel is closed until 6:30 am! Before that, there's no one to help you…
La plage c’est un 0
More... Less...Les restaurants ne sont pas tous inclus dans le prix
Le Café est aussi payant
Si vous êtes un lève tôt, l’Hotel en entier est fermé jusqu’à 6h30 am! Avant ça, il n’y a personne pour vous aider….
Review details
Vincent L.
Family travel, October 27, 2026
Autumn 2026 trip
Voyage automne 2026
Overall, we enjoyed it, however, it's not a true all-inclusive; you have to pay extra for many things, so it's worth paying a little more for a resort like the RIU. And what about the ever-present Mexican taxes and surcharges? They're friendly, but constantly having extra charges is a real drag. You buy an all-inclusive trip precisely so you don't have to pay for anything else. In any case, it's a nice, safe place. The beach was okay, nothing special.
En général nous avons apprécié, cependant ce n’est pas un vrai tout inclus, on doit payer des extras pour beaucoup de choses, donc ça vaut la peine de payer un peu plus pour un RIu, et que dire des éternels taxes et surcharges mexicaines, ils sont sympathiques, mais quand tu as toujours des surplus à payer c’est plate. Tu achètes justement un voyage tout inclus pour ne pas avoir autre chose à payer. En tout cas, c’est une belle place sécuritaire.
More... Less...La plage etait correct, sans plus.
Review details
Alexandra G.
Spouse travel, October 14, 2026
Very good overall
Tres bien dans l'ensemble
8.5/10
8.5/10
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James T.
Spouse travel, October 14, 2026
Friendly and helpful staff. It's a 10+
Personnels souriant et serviable. C’est un 10+
We loved our week at Reef Coco Beach. The staff were all exceptional, smiling, helpful, and attentive. The hotel was very clean, as were the rooms. Perhaps some seafood could be added to the buffet, for example, shrimp. Otherwise, everything was great.
Nous avons adoré notre semaine au Reef Coco Beach. Les employées sont tous exceptionnelles, souriants, serviables et attentionnées.
More... Less...L’hôtel est très propre et les chambres aussi.
Peux-être avoir des fruits de mer au buffet ex: crevettes..
Sinon tout est très bien.
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Philippe S.
Spouse travel, October 11, 2026
It does the job!! A great location!
Ca fait la job!! Un bel emplacement!
Don't be fooled into paying extra for a pool view... All rooms have this view!!! Platinum isn't worth it either! Otherwise, it's a superb, quiet place.
Faites vous pas avoir a payer un supplément vue piscine...Toutes les chambres ont cette vue!!! Platinium ne vaut pas la peine non plus! Pour le reste superbe endroit tranquille.
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