Trs Coral Hotel

In a nutshell:
This is a hotel that over promises but underdelivers. "Luxury" feel has been a hit and miss throughout our stay. Butler system is not set up for success and leads to clunky frustrating situations. They cut the water and closed helios for breakfast during our stay and without notice. I will not return.


That said, the staff has been friendly, hardworking, and genuinely helpful throughout our stay. Beach is nice - not too much seaweed, pool as well, plenty of chairs available. Fun activities by the entertainment team if you're able to get a place. Restaurants & cocktails are generally good (but not great). Bed is uncomfortable after a few nights.

More info:
Upon arrival, we were hungry and just wanted to get to our room, but check-in turned into a lengthy sales pitch for activities and upgrades despite us making it clear that we just wanted to settle in. It took nearly 1.5 hours from arrival before we were finally "freed up". Our stay started on the wrong foot with that and our "ocean view" room which had virtually no ocean view.

The butler service also feels at times more cumbersome than valuable. While I understand the intention behind the service, in practice it added extra steps and occasional miscommunication rather than making things easier. For example, during the first 2 nights the restaurant information differed from the time that had been confirmed to us by our previous butler on WhatsApp and they almost turned us around.

To be clear, this isn't a staff issue in my opinion. Everyone we interacted with is excellent. The challenges seem to come more from the hotel's systems and internal processes, which often feel unnecessarily complicated or confusing even to staff.

Beach is good with only a moderate amount of seaweed. Main pool is nice and there are always plenty of chairs available.

We especially enjoyed breakfast at Helios and Caprichio - although they decided to close Helios for 3-4 days without prior notice due to low occupancy. For the a la carte, the French restaurant is an absolute must, and special thanks to our waiter Ivan for the outstanding service.

We also loved the café and pizza place on the family side. The whole entertainment team was fantastic. I'd also like to thank Pedro, Magdiel and Fernando at Caprichio, Hugo at the front desk, Carmen at the pool, Alavaro at Helios coffee bar.

In a nutshell:
This is a hotel that over promises but underdelivers. "Luxury" feel has been a hit and miss throughout our stay. Butler system is not set up for success and leads to clunky frustrating situations. They cut the water and closed helios for breakfast during our stay and without notice. I will not return.


That said, the staff has been friendly, hardworking, and genuinely helpful throughout our stay. Beach is nice - not too much seaweed, pool as well, plenty of chairs available. Fun activities by the entertainment team if you're able to get a place. Restaurants & cocktails are generally good (but not great). Bed is uncomfortable after a few nights.

More info:
Upon arrival, we were hungry and just wanted to get to our room, but check-in turned into a lengthy sales pitch for activities and upgrades despite us making it clear that we just wanted to settle in. It took nearly 1.5 hours from arrival before we were finally "freed up". Our stay started on the wrong foot with that and our "ocean view" room which had virtually no ocean view.

The butler service also feels at times more cumbersome than valuable. While I understand the intention behind the service, in practice it added extra steps and occasional miscommunication rather than making things easier. For example, during the first 2 nights the restaurant information differed from the time that had been confirmed to us by our previous butler on WhatsApp and they almost turned us around.

To be clear, this isn't a staff issue in my opinion. Everyone we interacted with is excellent. The challenges seem to come more from the hotel's systems and internal processes, which often feel unnecessarily complicated or confusing even to staff.

Beach is good with only a moderate amount of seaweed. Main pool is nice and there are always plenty of chairs available.

We especially enjoyed breakfast at Helios and Caprichio - although they decided to close Helios for 3-4 days without prior notice due to low occupancy. For the a la carte, the French restaurant is an absolute must, and special thanks to our waiter Ivan for the outstanding service.

We also loved the café and pizza place on the family side. The whole entertainment team was fantastic. I'd also like to thank Pedro, Magdiel and Fernando at Caprichio, Hugo at the front desk, Carmen at the pool, Alavaro at Helios coffee bar.

Peace and quiet and good food!

Tranquilité et bonne bouffe!

This is one of the most beautiful resorts I have been to in the south. The TRS and its neighbor the Palladium have a water canal, served by small boats to get from one place to another (it can also be done on foot or by cart). The TRS side is smaller, but all the restaurants reserved for the TRS are on this side. You can, however, go to the small village on the Palladium side for dinner too. This is also where you can watch the cabaret show/dinner (still good if you don't pay too much). As for the restaurants, the food is very good, except for the French restaurant which is extremely disappointing. However, in all the restaurants some items are paid for (for example lobsters, special meat, etc.) it wasn't like that a few years ago, and I hate this practice in an all-inclusive, especially since you pay more for this choice of hotel. We took the Premium service, offered on site (quite expensive, around $600 US per room). However, we appreciated the sections reserved for the beach and swimming pool, and these places are well monitored for compliance with the Premium bracelets, at least we are not paying for nothing like in other resorts! The host is worth the detour, but I will not return there again, because I consider that there are other places to see, and that it is not exceptional enough to return there

Il s’agit d’un des plus beau resort que j’ai fait dans le sud. Le TRS avec son voisin le Palladium ont un canal d’eau, desservi par de petits bateaux pour se rendre d’un endroit à l’autre (ça peut aussi se faire a pied ou en cart). La partie côté TRS est plus petite, mais tous les restaurants réservés au TRS se trouvent de ce côté. On peut toutefois se rendre au petit village côté Palladium pour souper aussi. C’est d’ailleurs à cet endroit où on peut assister au spectacle/souper du cabaret (quand même bien si vous ne payez pas trop cher). Pour ce qui est des restaurants, la nourriture est très bonne, sauf au restaurant Français qui est extrêmement décevant. Toutefois , dans tous les restaurants certains items sont payants (par exemple les langoustes, viande particulière, …) ce n’était pas comme ça il y a qq années, et cette pratique dans un tout inclus je déteste, surtout qu’on débourse plus pour ce choix d’hôtel. Nous avons pris le service Premium, offert sur place (assez cher , environ 600$ US par chambre ) Toutefois nous avons apprécié les sections réservées à la plage et piscine, et ces endroits sont bien surveillés pour le respect des bracelets Premium, au moins on ne paie pas pour rien comme dans d’autres resorts! L’hôte vaut le détour, mais je n’y retournerai plus, car je considère qu’il y a d’autres endroits à voir, et que ce n’est pas assez exceptionnel pour y retourner

Excellent overall. Very nice hotel. Attentive staff. Minor drawbacks. Need to get up early to get an umbrella on the beach (unless Premium). Unheated pool. Food service sometimes uneven. Slight damp smell in the rooms. Otherwise, very good! I recommend!

Excellent dans l’ensemble. Très bel hôtel. Personnel attentif. Petits bémols. Besoin de se lever tôt pour avoir parasol à la plage (sauf si Premium). Piscine non chauffée. Restauration parfois inégale. Légère odeur d’humidité dans les chambres. Pour le reste, très bien! Je recommande!

Very beautiful site, beautiful swimming pool, beautiful and long beach, lots of palapa, good restaurants

Tres beau site, belle piscine, belle et longue plage, beaucoup de palapa, bons restaurants