Guests particularly appreciate the staff's friendliness and attentiveness. The hotel is described as new, beautiful, and well-maintained. The rooms are lovely, spacious, and clean, the pools are functional, and the beach is splendid. The food is generally good and varied, especially at the à la carte restaurants. However, the buffet sometimes lacks variety, and the food can be lukewarm. Service is occasionally considered slow. Furthermore, a lack of entertainment is sometimes felt.
Résumé des avis des voyageurs généré par IA
LEGAL NOTICE: Information subject to change without notice. Photos and descriptions for information purposes only.
*Some services and amenities may be subject to additional charges, limited or be limited to specific room categories.
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Stephane D.
Spouse travel, February 22, 2026
We lacked several things
Ont a manqué de plusieurs choses
We went to Valentin last year and this year it was like night and day, very disappointing
Nous sommes allés au Valentin l’année passée et cette année, c’était le jour et la nuit très décevant
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Mathilde P.
Spouse travel, February 16, 2026
Vacation
Vacances
Great hotel. Incredible staff despite everything they were going through.
Super hôtel.
More... Less...Personnel incroyable malgré tous ce qu'ils vivaient.
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Christine R.
Solo travel, February 13, 2026
The à la carte restaurant service was awful. You really feel like you're bothering them, and the opening hours are ridiculous! The food was horrible.
Resto à la carte services horrible. On a vraiment l'impression de déranger et les horaires de restos à la carte sont ridicules,!!! Nourriture horrible c
The service at the bars and à la carte restaurants is truly disastrous. The food is awful, below the temperature threshold to prevent contamination. This is unacceptable.
Service aux bars et restaurants à la carte sont vraiment désastreux. Nourriture horrible
More... Less...Sous le seuil de température pour ne pas être contaminés,??? C'est inacceptable.
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Jean-françois D.
Friends travel, February 12, 2026
Paradise ☀️🌴
Paradisiaque ☀️🌴
Second stay at this hotel and still just as perfect.
2E séjour a cette hôtel et toujours aussi parfait
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Shirley P.
Family travel, February 11, 2026
Wonderful beach and turquoise sea
Merveilleuse plage et la mer turquoise
Overall, the hotel and food were good despite the situation in Cuba. My daughter and I went there to relax and enjoy the sea. The staff was very good and provided excellent service; even though they worked from 7 a.m. to 11 p.m., they always had a smile. We didn't want for anything. I hope the situation will change in the future, as it's a wonderful destination.
En général c'est bien l'hôtel et nourriture malgré la situation à Cuba. Ma fille et moi on a été pour relaxer et profiter de la mer. Le personnel a été très bon et donne un excellent service, même si travaille de 7 am jusqu'à 11 pm ils avaient toujours une sourire. Ont n'a rien manqué. J'espère que la situation changerais à future puisque c'est un merveilleuse destination.
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