Entertainment
Overall look
Bar(s)
Buffet(s)
Room
Staff
Pool(s)
Beach
Cleanliness
Restaurant(s)
The hotel is highly regarded for the overall cleanliness of its facilities and rooms, as well as its beautiful, long beach, ideal for walking. The food is considered good and varied, and the staff is often described as friendly, smiling, and helpful, with some members speaking French. However, it is sometimes mentioned that the rooms appear dated and could use renovations. Furthermore, the establishment is occasionally perceived as being over-equipped for its four-star rating.
Résumé des avis des voyageurs généré par IA
LEGAL NOTICE: Information subject to change without notice. Photos and descriptions for information purposes only.
*Some services and amenities may be subject to additional charges, limited or be limited to specific room categories.
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Soroeurtherra M.
Family travel, June 27, 2026
Disappointment
Déception
I sincerely believe this hotel is a 3-star. Unfortunately, we were very disappointed from the moment we arrived. The beach was inaccessible due to sargassum seaweed, and this remained the case throughout our entire stay. We only had the pool, which was fortunately large enough for all the guests. This was one of the resort's strong points. As for the buffet, there wasn't a great variety of food. Some dishes were too salty and didn't seem fresh. We often ate at the snack bar for this reason. The à la carte restaurants were mediocre; the choices were good, but what we ordered was mostly unsatisfactory, with meat that was too rubbery and too salty. I can, however, confirm that from the international menu, we repeatedly ordered the garlic and mushroom prawns, which we found excellent. And from the Italian menu, the fettuccine carbonara was amazing. Our room had a rusty shower. We did have access to activities with Air Transat representatives. We chose the monkeys and the cenote. A bit pricey. We left at 10:15 am, finally starting the attraction around noon, and returned around 3:45 pm. All this without a meal included; we had to pay extra if we wanted something to eat. The price of a meal was exorbitant if we wanted to order during the activity. In short, I wouldn't return to this hotel. This resort needs several improvements, including staff supervision and customer service. The menu should be reviewed. The rooms also need some renovations.
Je crois sincèrement que cet hôtel est un 3*.
More... Less...Malheuresement nous avons été très déçues dès larrivée. La plage netait pas accessible a cause des algues sarguasses et ce tout le long du séjour. Nous avions que la piscine, heuresement quelle etait suffisamment grande pour tous les voyageurs. Un des bons points de ce resort. Pour le buffet, pas tant de variétés de nourriture. Certains mets étaient trop salés et ça ne semblait pas frais du jour. Nous allions souvent manger au snack bar pour cette raison.
Les restaus à la carte etaient mediocre les choix etaient bien par contre ce que nous avions choisis etaient la plus part du temps une insatisfaisante soit la viande trop elastique trop salée. Je peur tout de meme confirmer que le menu linternationale nous avons choisis et rechoisis les crevettes a lail aux champignons qui etaient selon nous excellent. Et pour le menu italien le fettunicini carbonara etait wow.
Notre chambre, la douche etait rouillée.
Nous avions accès a des activites avec les representants de air transat. Nous avions choisis les singes et le cenote. Un peu dispendieux. Nous avons quitté a 10h15 pour finalmeent commencer lattraction vers midi et de retour vers 15h45 tout ça sans repas inclus nous devions payer extra ai nous voulions quelque chose a manger. Le prix du repas etait exorbitant si nous voulions commander durant lactivitè.
Bref, je ne retournerais pas a cet hotel. Ce resort a besoin de plusieurs ameliorations encadrement du personnel cote service a la clientele. Le menu devrait etre revus. Travaux de retouches dans les chambres.
Review details
Mourad S.
Spouse travel, June 25, 2026
The staff
Le personnel
Alcohol consumption is viewed negatively by bar staff and makes tourists who drink it feel uneasy!
La consommation d’alcool est jugée négative par le personnel au bar et font sentir des malaises aux touristes consommateurs!
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Milena Z.
Family travel, June 25, 2026
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Daniel S.
Solo travel, June 23, 2026
The price-quality ratio is acceptable, but it needs renovations and some TLC.
Prix-qualité corect mais il doit avoir des rénovations et d'amour
The hotel has standard accessible facilities and is well-structured. Unfortunately, the beach is eroding... There is much more entertainment at the neighboring resorts/hotels.
L'hôtel avec aménagement accessible ordinaires bien structuré. Plage en train d'érosion malheureusement...Il y a beaucoup plus des divertissement aux ressorts/ hôtels voisins.
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Léane G.
Spouse travel, June 22, 2026
Vik
Vik
The hotel advertises itself as a 4-star, but in reality, it's more like a 3-star. The staff is not very friendly. The buffet has limited variety, but the à la carte restaurants are excellent. The gym equipment is completely outdated; the free weights are rusty, and the machines are broken and non-functional. The room was generally nice; it was clean and cute. However, the mattress is hard, there's often no hot water in the shower (every night), and if there is hot water, it's scalding hot—no way to get it lukewarm. During sargassum season, unlike many other hotels, they don't collect it, so swimming in the sea is impossible. There was seaweed three feet high (if not more) for about 100 meters. Otherwise, we still had a nice stay; the pool was good.
L'hôtel se cote comme un hôtel 4 étoiles, alors qu'en réalité, c'est vraiment plus un 3 étoiles. Le personnel est peu souriant. Le buffet a peu de variété, mais les restaurants à la carte sont excellents. L'équipement du gym est complètement désuet ; les poids libres ont de la rouille, les machines sont brisées et non fonctionnelles. La chambre etait bien en général, c'était propre et mignon. Par contre, le matelas est dure, il manque souvent d'eau chaude dans la douche (chaque soir) et s'il y a de l'eau chaude c'est vraiment brûlant, pas moyen qu'elle soit tempérée. Dans la saison des sargasses, il ne les ramasse pas contrairement à plusieurs autres hôtels donc impossible d'aller se baigner dans la mer. Il y avait 3 pieds d'algues de haut (si ce n'est pas plus) sur environ 100 mètres. Sinon, nous avons tout de même passé un beau séjour, la piscine était bien.
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