The overall cleanliness of the resort, facilities, and rooms is highly praised, as is the beauty and cleanliness of the beach, which is well-equipped with chairs and shade. The staff is frequently commended for their warm welcome, smiles, and helpfulness. Furthermore, the à la carte restaurants are considered very good and easy to book, and the quality and variety of the buffet food are also well-regarded. The compact and well-maintained grounds, with their vegetation and animals, contribute to a positive experience. However, it is sometimes noted that some rooms appear dated and could use updating.
Résumé des avis des voyageurs généré par IA
LEGAL NOTICE: Information subject to change without notice. Photos and descriptions for information purposes only.
*Some services and amenities may be subject to additional charges, limited or be limited to specific room categories.
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Roch F.
Friends travel, October 31, 2026
BAD EXPERIENCE
MAUVAISE EXPÉRIENCE
This was my second time there, and the first time it was alright, but this time, it's changed a lot in two years. The buffet is the same every day, it's very repetitive, and the staff is really rude and unhelpful. I only saw one person all week who was very nice. We had requested Block 1 online if possible because the couple we were traveling with—the man has quite severe emphysema—so we wanted to be close to everything. They said they received our request, but that was their response. They put us in Block 8, which is far from everything except the beach, and on top of that, we didn't have internet all week because it wasn't working in Block 8. They kept saying someone would come to fix it soon, but in the end, they told us that every single day. We asked for a room change, and every day they told us to come back tomorrow at 2:00. Well, I could talk about it for a long time because a lot happened. The Sunwing representative, however, was very kind and understanding. It's certain that I don't recommend this hotel, and I've written about it on TripAdvisor.
C est la deuxieme fois que j allais la et la première fois ca allait quand meme bien mais cette fois ci , ca a beaucoup change en deux ans.
More... Less...le buffet se repete a tous les jours, c est très redondant et le personnel est vraiment bete et pas serviable. j en ai vu une seulement dans toute la semaine qui
a été très gentille. On avait fait la demande par internet pour avoir le bloc un si possible car le couple d amis qui venait avec nous , le monsieur fait de l emphysème assez fort alors on voulait etre pres de tout. ils nous ont dit avoir recu notre requete mais pfitt, c était ca sa reponse. ils nous ont mis au bloc 8
qui est loin de tout sauf la plage et en plus on a pas eu d internet de la semaine car ca marchait pas dans le bloc 8 et ils nous disaient que il y aurait quelqu un
qui venait reparer bientot, finalement ils nous ont dit ca a tous les jours. on leur a demandé un changement de chambre et a chaque jour, ils nous disaient
revenez demain a deux heures. entk je pourrais en parler longtemps car il y a eu beaucoup de choses qui se sont passées. le représentant sunwing par contre
etait très gentil et comprehensif. c est certain que je ne recommande pas cet hotel et je l ai écrit sur trip adviser
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Nathalie D.
Spouse travel, October 26, 2026
A beautiful week
Une belle semaine
Beautiful hotel, clean, with very well-maintained communal toilets. Overall, everything is nice and pleasant. The negative points, in our case (and we were a party of four adults), were the cold food at the buffet and two broken toasters during our seven-day stay. The à la carte restaurants are quite ordinary, except for the Asian restaurant (the only hot meal we had all week). The staff (yes, I know their language is Spanish) were lacking, but in my previous trips to the Dominican Republic, they usually understood English, and this week they didn't really. The pillows were tiny and very uncomfortable. The resort boasts one of the most beautiful sections of Bavaro Beach, which, unfortunately, has suffered significant erosion in some areas. We had a lovely week overall :)
Bel hôtel, propre, toilettes communes très bien entretenues. En général tout est bien et beau. Les points négatifs dans notre cas et nous étions 4 adules. La nourriture froide au buffet et grille-pain (2) défectueux pendant notre séjour de 7 jours. Les restaurants à la carte sont assez ordinaires sauf l'Asiatique (seul repas chaud de la semaine) Le personnel (oui je sais leur langue est l'espagnol) sauf que dans mes voyages en République habituellement, ils comprenaient l'anglais et cette semaine pas vraiment. Les oreillers minuscules et très inconfortable. Le site possède l'une des plus belles parties de la plage de Bavaro qui, malheureusement, â certains endroits, a subi beaucoup d'érosion. Nous avons passé une belle semaine :)
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Salim T.
Family travel, October 20, 2026
Disappointing staff
Personnel décevant
Overall we enjoyed our holiday, but the people were not welcoming at all, we also had to change rooms because it was dirty, double beds and not queen beds, beaches full of pushy vendors.
En général on a aimé nos vacances, mais les gens ne sont pas du tout accueillant, on a aussi du changer de chambre car elle etait sale, lits doubles et non Queen, plages pleines de vendeurs insistants.
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Stéphanie M.
Friends travel, October 12, 2026
Still good
Quand même bien
Still good
Quand même bien
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Gilles T.
Spouse travel, October 5, 2026
To be repeated
A répéter
Excellent hotel, highly recommended
Excellent hôtel à recommander
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