Are you travelling on a WestJet departure or return flight between July 30 and August 4, 2026? Please review the important information regarding your reservation here (French only).
The overall cleanliness of the property, rooms, and grounds is highly praised, as is the beautiful, clean, and well-equipped beach. The staff is consistently described as very kind, courteous, and professional. The food is also commended for its quality and variety, particularly in the à la carte restaurants, while the hotel's ideal location and manageable size contribute to a positive experience. Although the pool is sometimes considered a bit small or the number of lounge chairs may be insufficient, this does not detract from the overall experience.
Résumé des avis des voyageurs généré par IA
LEGAL NOTICE: Information subject to change without notice. Photos and descriptions for information purposes only.
*Some services and amenities may be subject to additional charges, limited or be limited to specific room categories.
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Karim N.
Spouse travel, July 18, 2026
Nice hotel close to everything
Bel hôtel prêt de tout
Easy access to the sea and a 7-minute taxi ride or 35-minute walk from 5th Avenue in Playa del Carmen. The à la carte restaurant is very good and reservations aren't necessary. The hotel is very clean. There's no nightclub and no air conditioning at the buffet, but that's just so you know. The atmosphere is pleasant but very relaxed. Enjoy! And just a little tip: you also have access to the Viva Maya hotel, a 5-minute walk away. Access to the adult pool, bars, buffet, and everything else is included. Viva Maya guests can't access the Azteca, so it's a one-way street. This is great for maintaining the Azteca's peaceful atmosphere. You can rent a free bike to explore the secure area.
Facile d'accès à la mer et à 7 min de taxi ou 35 en marchant de la 5e Avenue à playa del carmen. Restaurant à la carte très bon et pas besoin de réservation. Hôtel très propre. Pas de discothèque et pas de climatisation au buffet mais c'est juste pour information. L'ambiance est bonne mais très relaxe. Enjoy. Puis juste vous dire un petit scoop. Vous avez aussi accès à l'hôtel a viva maya à 5 min a pieds. Accès à la piscine pour adulte, bars, buffet et tout le reste. Les gens du viva maya ne peuvent pas venir au azteca alors ça marche juste d'un côté. Ce qui est très bien pour garder la plaisance et la tranquillité du azteca. Louer un vélo gratuit pour faire le tour de la zone sécurisé.
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Claudie D.
Family travel, July 13, 2026
Wonderful experience!
Merveilleuse expérience!
My daughter and I loved our week at the Viva Azteca. The buffet food was varied and delicious, and the Italian restaurant was superb with very attentive service. We also enjoyed the small, air-conditioned café which offered hot and cold drinks, as well as sandwiches and pastries. Everything was easily accessible, the staff was friendly, and the place was clean. The free activities, such as the catamaran tour, pool games, and entertainment, were excellent. There was only one pool, a little warm for our liking, but well-maintained, with pleasant bars and direct access to Playa del Carmen beach. A big thank you to Fernando (catamaran tour) and Alejandro (entertainment), as well as the waiters and housekeeping staff :)
Ma fille et moi, on a adoré notre semaine au Viva Azteca. La nourriture au buffet est variée et bonne et le resto italien était succulent avec service très attentionné. On a aussi apprécié le petit café climatisé qui offre des boissons chaudes, froides, ainsi que des sandwiches et pâtisseries. Tout est facilement accessible, le personnel est souriant et l'endroit est propre. Les activités gratuites, comme le tour de catamaran, les jeux à la piscine et l'animation étaient très bien. Une seule piscine, un peu chaude à notre goût, mais bien entretenue, des bars agréables et directement sur la plage de Playa del Carmen. Un gros wow à Fernando (tour de catamaran) et Alejandro (animation), ainsi qu'aux serveurs et femmes de chambre :)
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Omar K.
Family travel, July 12, 2026
OK
OK
Very strong smell of mold: pool not clean. Beach not very clean.
Odeur tres forte de moisissure: piscine pas propre. Plage pas tres propre.
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Lisa D.
Friends travel, July 8, 2026
Beautiful, peaceful experience
Belle expérience tranquille
It was a lovely experience. Close to 5th Avenue. The only downside is that there aren't enough chairs by the pool, and the staff removes towels between 8 and 10 AM if you're not there for more than 30 minutes.
C’était une belle expérience
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Le seul point négatif c’est qu’il n’y a pas assez de chaises à la piscine et le personnel enlève les serviettes entre 8-10h AM si absence de plus de 30 minutes
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Patrick tom C.
Family travel, June 27, 2026
Alright
Très bien
The drive from the airport is long, it takes 2 minutes and 45 minutes because we stop at all the hotels; take a taxi.
Route est longue de l’aéroport, c’est 2:45 minutes car nous arrêtons à tous les hôtels, prenez un taxi
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