Are you travelling on a WestJet departure or return flight between July 30 and August 4, 2026? Please review the important information regarding your reservation here (French only).
Guests appreciate the impeccable cleanliness of the grounds and rooms, the warm welcome, and the efficiency of the staff. The beautiful, always-clean beach is highly praised, as is the quality of the cuisine at the à la carte restaurants. The grounds are also commended for their lush landscaping. However, it is sometimes mentioned that the rooms can suffer from less than ideal soundproofing, humidity, or a certain degree of wear and tear.
Résumé des avis des voyageurs généré par IA
LEGAL NOTICE: Information subject to change without notice. Photos and descriptions for information purposes only.
*Some services and amenities may be subject to additional charges, limited or be limited to specific room categories.
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Anne-marie B.
Family travel, July 21, 2026
Mother and son trip
Voyage mere fils
Three good overall
Tres bien en general
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Viktoria R.
Family travel, July 21, 2026
I would like to thank all the staff at the Viva Maya Hotel in Mexico.
Je tiens à remercier tout le personnel de l'hôtel Viva Maya, au Mexique.
I would like to thank all the staff at the Viva Maya Hotel in Mexico. I had a wonderful vacation with my family. We greatly appreciated your warm welcome, your kindness, the quality of service, and the hotel's beautiful atmosphere. Thanks to you, our stay was enjoyable and filled with wonderful memories. A big thank you to the entire team. We will cherish the memories of our stay and hope to return someday.
Je tiens à remercier tout le personnel de l'hôtel Viva Maya, au Mexique. J'ai passé de très belles vacances avec ma famille.
More... Less...Nous avons beaucoup apprécié votre accueil, votre gentillesse, la qualité du service et la magnifique ambiance de l'hôtel. Grâce à vous, notre séjour a été agréable et rempli de beaux souvenirs.
Un grand merci à toute l'équipe. Nous garderons un excellent souvenir de notre séjour et espérons revenir un jour.
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Lahcen M.
Family travel, July 20, 2026
Family trip
Voyage en famille
The hotel was ordinary, the buffet repetitive, and the Mediterranean restaurant not great. The beaches were unusable due to seaweed. We booked excursions through the hotel, which were fine, except I was scammed by a member of staff on the Cozumel excursion. I gave him my credit card to pay for souvenir photos, which I ultimately didn't buy because he said my card wouldn't work. At the end of the day, I discovered that my card had been charged $235 for photos that cost $25. So, I advise you not to pay by card for excursions.
Hôtel ordinaire, buffet redondant, restaurant méditerranéen pas le top. plages impraticable à cause des algues. On a pris des excursions à l'hôtel qui étaient bien sauf que je me suis fait arnaqué par un du personnel de l'excursion de Cozumel en lui donnant ma carte de crédit pour le paiement des photos souvenir que je n'ai pas pris en fin de compte car il me disait que ma carte ne passait pas et j'ai constaté en fin de journée que ma carte a été débité de 235$ pour des photos qui coutaient 25$, donc je vous conseille de ne pas faire vos paiements par carte dans des excursions.
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Genevieve M.
Family travel, July 20, 2026
Family vacation
Vacances familiales
Beautiful beach despite the presence of sargassum seaweed. Small but clean room. Very beautiful and well-maintained site. Very courteous staff.
Très belle plage malgré Sargasses présentes. Chambre petite mais propre. Très beau site bien entretenu. Personnel très courtois
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Francois L.
Family travel, July 16, 2026
Superb affordable destination
Superbe destination abordable
Lovely little resort in good condition. Special attention is paid to the evening shows, which are well worth seeing. There was a lot of sargassum seaweed on the beach, but it was still pleasant. The food was good; the Mexican specialties were the best. Well located, highly recommended!
Beau petit resort en bon état. Une attention particulière portée aux spectacles du soir qui en valent la peine. Beaucoup de sargasse à la plage mais tout de même agréable. Bien mangé, les spécialités mexicaines sont les meilleurs. Bien situé, recommandé!
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